Sadie Pooley
Muchea,WA
Summary
Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Advanced Dental Spa
Ballajura, WA
10.2021 - Current
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Sterilized instruments according to established guidelines and protocols.
- Maintained a neat, clean and organized environment throughout the office.
- Ordered supplies necessary for daily operations of the practice.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Provided support with front office duties such as photocopying documents or scanning files.
- Monitored supply levels within the office and ordered new materials as needed.
- Processed referrals to specialists when required by the dentist.
- Verified patient's eligibility for benefits under various insurance plans.
- Managed front desk operations including scheduling appointments, collecting payments.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Answered and managed incoming calls and emails.
Bar Manager
Ellenbrook Bowls Club
Ellenbrook, WA
06.2023 - 12.2024
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Implemented strategies designed to increase revenue through upselling techniques.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Restocked beer and liquor regularly and after special events.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Monitored cash intake to reduce discrepancies.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Reorganized bar stations to streamline service flow.
- Monitored patron alcohol consumption to encourage safety.
Waitress
Dome Ellenbrook
Ellenbrook, WA
03.2016 - 12.2024
- Greeted customers and provided menus.
- Replenished beverages when necessary.
- Assisted other wait staff members in times of heavy customer traffic.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Took orders for food and drinks and delivered them to guests.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Waitress
U Like Chinese Restaurant
Aveley, WA
03.2016 - 12.2024
- Handled phone orders from customers placing food orders for pickup or delivery.
- Provided excellent customer service by taking orders quickly and efficiently.
- Greeted customers and provided menus.
- Assisted other wait staff members in times of heavy customer traffic.
- Prepared checks accurately and processed payments promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Provided accurate change for cash transactions using a cash register system.
- Took orders for food and drinks and delivered them to guests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Answered questions about menu items, ingredients, and pricing.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Bar Staff Member
Swan Athletic Sporting Club
Herne Hill, WA
06.2023 - 10.2023
- Prepared and served alcoholic and non-alcoholic beverages according to standard recipes.
- Ensured compliance with local laws governing alcohol sales.
- Checked identification of customers to ensure they met the legal drinking age requirement.
- Organized and restocked the bar area.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Collaborated with team members during shift changes to ensure smooth transition of duties.
- Processed payments accurately using point-of-sale systems.
- Ensured that all patrons were served responsibly.
- Maintained a clean, organized work area at all times.
- Monitored guests' behavior for signs of intoxication or disruptive behavior in order to maintain a safe environment.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties as required such as counting money in cash drawers, setting up registers, stocking shelves.
- Managed cash transactions including credit cards, debit cards and cash payments from guests quickly and efficiently.
- Poured wine, beer and cocktails for patrons.
Kennel Hand
Apple Street Kennels
Upper Swan, WA
12.2016 - 04.2022
- Provided daily care for animals in the kennel, such as feeding, watering, grooming, exercising and administering medications.
- Conducted daily inspections of the facility grounds for potential hazards or maintenance needs.
- Scheduled boarding reservations for customers' pets.
- Kept a clean environment by disposing of waste materials properly according to regulations.
- Maintained accurate records of animal health care history, vaccinations and other activities related to their stay at the kennel.
- Cleaned and maintained kennel areas, including cages, runs, and yards.
- Ensured all safety protocols were followed when handling dangerous or aggressive animals.
- Interacted with customers during check-in and check-out process.
- Assisted in training new kennel staff members on proper animal handling techniques.
- Transported animals to veterinary appointments or other facilities as needed.
- Communicated effectively with pet owners about their pet's needs while staying at the kennel.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Workplacement
Local Member Office
Ellenbrook, WA
02.2016 - 10.2016
- Updated existing records with new or revised information as needed.
- Provided support to management staff in regards to data entry processes.
- Operated various office equipment such as scanners, printers. when required.
- Followed up on pending tasks until completion.
- Compiled reports based on gathered information.
- Reviewed existing information for accuracy and made necessary corrections.
- Scanned documents into appropriate databases for storage purposes.
- Maintained confidentiality of sensitive information entered into the system.
- Ensured all flyer distribution was done in accordance with relevant laws and regulations.
- Answered incoming calls and directed them to the appropriate personnel.
- Maintained an organized filing system for easy retrieval of documents when needed.
- Conducted research online using various search engines and databases when needed.
- Compiled data from various sources for use in creating spreadsheets or other documents.
- Collaborated with colleagues across departments to ensure smooth workflow processes.
- Performed basic office duties such as filing, photocopying, faxing, scanning documents and other administrative tasks.
- Organized and distributed incoming mail on a daily basis.
- Handled confidential documentation with utmost accuracy and discretion.
Education
High School Diploma -
Bullsbook College
Bullsbrook, WA10-2016
Skills
- Treatment room setup
- Patient Relations
- Administrative Support
- Insurance Verification
- Knowledge of dental terminology
- Office Opening and Closing
- Insurance Billing
- Electronic Practice Management (EPM)
- Phone and Email Etiquette
- Payment Processing
- Data Entry
- Billing Procedures
- Pleasant speaking voice
- Appointment Scheduling
Timeline
Bar Manager
Ellenbrook Bowls Club
06.2023 - 12.2024
Bar Staff Member
Swan Athletic Sporting Club
06.2023 - 10.2023
Dental Assistant
Advanced Dental Spa
10.2021 - Current
Kennel Hand
Apple Street Kennels
12.2016 - 04.2022
Waitress
Dome Ellenbrook
03.2016 - 12.2024
Waitress
U Like Chinese Restaurant
03.2016 - 12.2024
Workplacement
Local Member Office
02.2016 - 10.2016
High School Diploma -
Bullsbook College
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