Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Sadie Wood

Ballarat,VIC

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Customer Service Supervisor

Woolworths
Wendouree, Victoria
04.2022 - Current

Trained new customer service representatives on company policies and procedures.

  • Assisted in developing training materials for new hires as well as existing employees.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Developed policies and procedures for handling incoming calls, complaints, returns, refunds.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.

Education

Mount Rowan Secondary College
Ballarat, VIC

Skills

  • Problem-Solving
  • Self Managements
  • Complaint resolution
  • Customer Assistance
  • Complex Problem-Solving
  • Conflict Resolution
  • Commuication
  • Team work
  • Planning and Organising

Availability

  • Tuesdays - All Day
  • Wednesday - 9 am-3.30 pm
  • Thursday - All Day
  • Friday - 9am-3.30pm

Timeline

Customer Service Supervisor

Woolworths
04.2022 - Current

Mount Rowan Secondary College

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Sadie Wood