Sadie Penny

Responsibilities Involved:

• General management of day-to-day facilities maintenance activities for Services Australia sites within Queensland portfolio, providing oversight to approximately 85 sites.
• Work in conjunction with Landlords and Vendors to meet set SLA’s, achieve company KPI's & ensure a timely delivery of goods and services at competitive prices.
• Ensure sites remain compliant with local building codes, regulations, and industry best practices.
• Improve tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Enhance tenant satisfaction through prompt resolution of maintenance requests and proactive communication with occupants.
• Strengthen communication between departments, to help facilitate a seamless flow of information for faster decision-making & resolve of issues.
• Contribute to the development & implementation of operational policies, processes and procedures, to ensure a consistent and cohesive approach to management of the portfolio overall.
  

Requirements & Job Skills:

• Establish & maintain strong relationships with key stakeholders, landlords, vendors & colleagues to foster a collaborative environment conducive to achieving shared goals and objectives both internal & external.
• Support the wider FM Team, Landlords & Vendors by providing training and guidance to ensure optimal performance.
• Be proficient in relevant IT systems utilised i.e. Corrigo, Excel, MS Word, MS Teams, MS Powerpoint, with an outlook to continuously improve knowledge and understanding of these tools.
• Willingness to undergo other associated training specific to, supporting of, or required for the role.
  Ability to be flexible, and adaptable in a fast paced, & ever-changing environment.
• Hold strong communication skills to be able to effectively engage in a direct Customer facing role.
• Be able to work co-operatively in a Team environment whilst remaining driven & task focused when left to work independently.

Responsibilities Involved:

• Provide Data, System & Training support to the Facility Management / Operations Team.
• Coordinate (directly & indirectly) facilities maintenance requests on the Services Australia portfolio, Nationally.
• Developing and updating various tracking spreadsheets using Excel.
• Strive to ensure compliance to required standards & WH&S policies/procedures is met & upheld across the portfolio.
• Work in conjunction with Landlords and Vendors to meet set SLA’s.
  Assisted to provide performance metrics & custom reports to evaluate operational effectiveness, enabling continuous improvement initiatives.
• Enhance data accuracy by thorough attention to detail in data management tasks.
• Assist to develop operational procedures & streamline processes to achieve organisational goals and objectives both internal & external.
• Strengthen communication between departments, to help facilitate a seamless flow of information for faster decision-making & resolve of issues.
  

Requirements & Job Skills:

• Establish & maintain strong relationships with key stakeholders, landlords, vendors & colleagues to foster a collaborative environment conducive to achieving shared goals.
• Be proficient with relevant IT systems utilised i.e. Corrigo, Excel, MS Word, MS Teams, MS Powerpoint, with an outlook to continuously improve knowledge and understanding of these tools.
• Willingness to undergo other associated training specific to, supporting of, or required for the role.
• Ability to be flexible, and adaptable in a fast paced, & ever-changing environment.
• Be able to work co-operatively in a Team environment whilst remaining driven & task focused when left to work independently.

Responsibilities Involved:

• General management of day-today activities for Services Australia & NDIA sites within the Victoria & Tasmania portfolios.
• Act as one of the key liaisons on the Entities behalf for property maintenance & facility requests, providing oversight to approximately 120 sites between the sister Entities.
• Ensure compliance to required standards & WH&S policies/procedures.
• Work in conjunction with landlords and vendors to meet set SLA’s & to achieve company KPI's.

Requirements & Job Skills:

• Maintain and build professional, sustainable relationships with stake holders, landlords and vendors alike.
• Be proficient in relevant IT systems i.e. Corrigo, MS Excel, MS Word.
• Willingness to undergo associated training specific to the role.
• Ability to be flexible, and keep an open mind in an ever-changing environment.

Responsibilities Involved:

• Liaise facility and property maintenance enquires across an extensive portfolio of Clients, Landlords and Vendors.
• Assist with training of new team members.

Requirements & Job Skills:

• The ability to uphold a high level of professionalism.
• Dexterity to work with limited resources.
• Function effectively and efficiently within a fast paced environment. Whilst still managing to maintain exceptional customer service, and a positive work attitude.

Responsibilities Involved:

• Organisation and managing of the Access Team, and designated Access area including; making of rosters, catering to patrons with special needs, ensuring site facilities are adequate for said patrons.

Requirements & Job Skills:

• An open approach to patrons and staff, as well as the ability to communicate clearly and quickly any issues that may arise.
• A keen sense of organization in preparation for the festival and during the festival, to ensure the event runs smoothly.

Responsibilities Involved:

• Arrange and maintain office documentation including; Preparation & maintenance of some financial information for company and tax purposes.

Requirements & Job Skills:

• Maintain a professional approach & self-motivated, to undertake day-to-day activities & set tasks.