Sadiksha Aryal

· Leading broad and geographically dispersed teams, ensuring quality outputs and achievement of operational area targets and performance metrics.

· Overseeing the management of complaints and escalations of a complex and technical nature.

· Coordinating and implementing strategic planning initiatives to help achieve branch priorities.

· Providing expertise to the branch and wider Group to support work requiring detailed understanding and consideration of highly complex and sensitive payment matters.

· Supporting staff to resolve payment issues guided by legislation, NDIA policies and standards, and Payments Branch Standard Operating Procedures (SOPs) and processes.

· Ensuring payment issues are resolved in accordance with relevant legislation, NDIA policies and standards and the Agency’s control environment.

· Providing strategic and tactical guidance to a geographically dispersed team to ensure key payment resolution targets are met.

· Driving a cohesive team environment focused on delivering high quality and timely resolution of payment enquiries.

· Managing payment enquiries from creation to completion.

· Coordinating the implementation of quality assurance processes to support the delivery of best possible payment outcomes.

· Undertaking performance analysis and developing reports to investigate and deliver opportunities for performance improvements for staffs.

· Managing project initiatives, collaborating with key stakeholders within the branch and across the NDIA.

· Ensuring knowledge of and compliance with legislative, financial, and administrative frameworks.

· Be a secondary contact for key providers whilst supporting provider market and NDIS provider process.

· Engage providers to ensure optimal satisfaction is experienced at each interaction.

· Manage risks associated with stakeholder relationships through a proactive approach.

· Project management and evaluation of provider engagement approaches.

· Representing the Agency in discussions with providers, provider peak bodies and industry stakeholders.

· Monitoring expenditures by local partner organizations under any sub-grants, participating in an annual financial audit, anticipating program budgetary needs and ensuring that adequate funds are available to support programs and ensuring timely payment of office utility and phone bills, building rent, and other contractual services.