Sadiqa Qasimi
Underwood
Summary
Dynamic Customer Service Supervisor at Bunnings Warehouse with a proven track record in enhancing customer satisfaction and team collaboration. Skilled in problem-solving and quality assurance, I effectively resolved escalated issues and implemented feedback-driven improvements, fostering a positive work environment and driving operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Bunnings Warehouse
11.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Night Fill Manager
Kebab Zone Sunnybank
04.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
Bachelors of Nursing - Nursing
Griffith University
QLD10-2027
Macgregor State Highschool
Brisbane Queensland11-2024
Cert 2 And 3 in Health Services - Health
Macgregor State Highschool
Brisbane Qld11-2024
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- MS office
- Quality assurance
Certification
- P Driving License
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
Arabic
Professional Working
Timeline
Customer Service Supervisor
Bunnings Warehouse
11.2023 - Current
Night Fill Manager
Kebab Zone Sunnybank
04.2022 - Current
Bachelors of Nursing - Nursing
Griffith University
Macgregor State Highschool
Cert 2 And 3 in Health Services - Health
Macgregor State Highschool
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