Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Professional Memberships
Manager
Saeideh Saeidfar

Saeideh Saeidfar

Brisbane,Australia

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager

Commonry, BrandBank Group, Myer Carindale
06.2024 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Sales Assistant

Myer Carindale
11.2022 - 06.2024
  • Consistently delivered exceptional customer service, resulting in high customer satisfaction and repeat business.
  • Nominated as the top customer service representative in the state in June 2024.
  • Assisted in maintaining visual merchandising standards and stock management.
  • Supported team members in achieving sales targets and KPIs.

Project Manager (Placement)

Royal Brisbane and Women's Hospital
03.2023 - 06.2023
  • Managed healthcare improvement projects, focusing on enhancing service delivery.
  • Collaborated with stakeholders to develop and implement health improvement toolkits.
  • Conducted data analysis to identify areas for improvement and measure project success.

Health and Welfare Services Manager

Isfahan University of Medical Sciences
04.2016 - 07.2021
  • Managed a large team and coordinated healthcare services across multiple departments.
  • Developed and implemented patient-centered care models, enhancing patient satisfaction.
  • Achieved recognition for driving healthcare system transformation and improving service quality.
  • Facilitated interdepartmental collaboration, optimizing resource allocation.
  • Led initiatives for data-driven decision-making and quality improvement.

Hospital Accreditation Specialist

Isfahan University of Medical Sciences
04.2009 - 07.2016
  • Promoted a culture of transparency and accountability, presenting accreditation findings to relevant stakeholders in an accessible and user-friendly manner.
  • Developed comprehensive training materials for staff members, fostering a culture of continuous learning and improvement.
  • Contributed to the enhancement of quality assurance systems through active participation in internal committees and working groups.
  • Managed changes to system and assessed security impact of those changes.
  • Conducted research on emerging trends in the field of accreditation, incorporating findings into ongoing strategies for organizational improvement.
  • Ensured accuracy of accreditation reports, maintaining up-to-date records and tracking progress towards specific goals.
  • Assisted in the development of policies and procedures to support best practices for accreditation processes.
  • Improved overall compliance by conducting thorough audits and providing constructive feedback to departments.
  • Reviewed accreditation standards and evaluated compliance, identified challenges and proposed solutions.
  • Evaluated program effectiveness using quantitative metrics, identifying opportunities for growth and development within the organization.

Education

Master of Health Services Management -

Griffith University
Brisbane, Australia
01.2024

Bachelor of Treatment and Healthcare Management -

Isfahan University of Medical Sciences
Iran
01.2008

Skills

  • Operational leadership
  • Customer Service Excellence
  • Team roster organization
  • Data-driven analysis
  • Clear communication
  • Organizational time strategies
  • Decision-making
  • Critical thinking for problem-solving
  • Employee training
  • Relationship building
  • Project management

Certification

  • Funding and Service Reforms in Aged Care - Implications for Healthcare, Brisbane, 2022
  • Leadership Skills and Behaviours for the Future, Brisbane, 2022
  • Addressing Burnout - Data-driven Solutions for the Health Workforce, Brisbane, 2022

Languages

English
Native or Bilingual
Persian
Native or Bilingual

Timeline

Manager

Commonry, BrandBank Group, Myer Carindale
06.2024 - Current

Project Manager (Placement)

Royal Brisbane and Women's Hospital
03.2023 - 06.2023

Sales Assistant

Myer Carindale
11.2022 - 06.2024

Health and Welfare Services Manager

Isfahan University of Medical Sciences
04.2016 - 07.2021

Hospital Accreditation Specialist

Isfahan University of Medical Sciences
04.2009 - 07.2016

Master of Health Services Management -

Griffith University

Bachelor of Treatment and Healthcare Management -

Isfahan University of Medical Sciences

Professional Memberships

  • Student Representative on the Health Services Management Advisory Board Committee, Griffith University
  • Member, ACHSM (Australian College of Health Services Management)
  • Accreditation Team Member, Iranian Hospital

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Saeideh Saeidfar