Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Sae Yi Oh

Strathfield,Australia

Summary

I am a dedicated and high-performing individual with extensive experience in business operations, property, and facilities management within the real estate and hospitality industries. I take pride in my ability to build genuine, long-lasting relationships, and consistently deliver both personal and organisational values. Highly organised and driven, I have a strong passion for premium service delivery, and a commitment to embracing challenges and opportunities for my professional growth. I have a proven track record of proactively managing complex tasks, and delivering results under pressure.

Overview

16
16
years of professional experience

Work History

Senior Office Manager

CBRE
Sydney, Australia
12.2021 - Current
  • Manage the front-of-house guest relations team while improving office processes and procedures in collaboration.
  • Manage the recruitment, training, and performance of the guest relations team for further career development opportunities, and enhanced service delivery.
  • Foster functional, well-connected workspace promoting collaboration and enhancing overall office experience and culture.
  • Manage office expense budgets, vendor onboarding, and maintenance contract agreements to ensure that they deliver within expected SLAs.
  • Oversee HSE and Compliance Management, coordinating Fire Wardens and First Aid officers.
  • Coordinate HSE, IOS accreditation procedures for the office.
  • Facilitated office induction and onboarding initiatives for new starters in Sydney office with collaboration from IT, HR, and guest relations teams.
  • Key participation in office projects, including office refurbishments, relocations, and restacks from concept phase to delivery and execution.
  • Manage property and facility maintenance issues for the office.
  • Cultivate and sustain strong relationships with internal and external stakeholders, including senior executive teams, clients, vendors, landlord, and base building service teams as primary contact for tenancy-related matters.
  • Coordinate the office schedule of events (internal and external), and manage functions.
  • Function as an integral participant in diverse committees to promote a more inclusive and dynamic office culture.
  • Financial administration (invoicing, expense coding, and sub-lease renewal/billing).

General Manager of Operations

THE EXECUTIVE CENTRE (TEC)
Australia
01.2018 - 07.2021
  • Managed a high-performing team of Operations Managers in major cities across Australia to ensure exceptional management of member service delivery and center operations.
  • Oversaw all centre and café operations, guaranteeing consistent compliance with service standards, budget constraints, and vendor management
  • Provided guidance to city teams on client handling and overall business functions.
  • Enforced compliance with SOPs while encouraging feedback for ongoing enhancements.
  • Actively participated in HQ initiatives, supplying valuable operational insights for implementation and consistency across all centre operations globally.
  • Maintained regular communication with members to gauge satisfaction levels.
  • Worked alongside regional leaders on promotional strategies aligned with revenue objectives.
  • Directed recruitment and onboarding initiatives for Operations Managers in various locations.

Manager – Sydney Operations

THE EXECUTIVE CENTRE (TEC)
Sydney, Australia
06.2014 - 12.2017
  • Monitored daily operations across all Sydney centres, ensuring adherence to service standards and company SOPs.
  • Managed Sydney Operations teams training on client handling and operational procedures.
  • Supervised implementation of SOPs, gathered feedback, and coordinated improvements with Head Office.
  • Collaborated with Centre teams to achieve or exceed budgeted service revenue targets.
  • Encouraged upselling of products and service promotions through direct and indirect team engagement.
  • Motivated team members, fostering a positive and educational environment.
  • Conducted probation and annual performance reviews for operational staff to ensure effective performance.
  • Oversaw maintenance and cleanliness of all local centres and facilities.

RECEPTION MANAGER

HILTON SYDNEY
Sydney, Australia
01.2012 - 02.2013
  • Managed the daily front office operations, ensuring 5-star standards of service are adhered to and maintained.
  • Actively soliciting customer feedback.
  • Conducted reviews and implemented action plans for results from the Mystery Customer and GSTS, and implemented procedures to enhance results.
  • Managed recruitment and training for all prospective front-of-house employees.
  • Conduct annual appraisals with all team members.
  • Worked closely with the Front Office Manager about key developments in the department.
  • Manage departmental operating expense budget, as laid out in the plan/forecast.
  • Preparing rosters and managing departmental payroll in line with budgets.
  • Working with budgets to achieve targets.
  • Regular record keeping and monitoring to ensure compliance with Hilton International guidelines and SOPs.

Duty Manager

HILTON SYDNEY
Sydney, Australia
11.2010 - 01.2012
  • Supervised day-to-day operations, ensuring standards are adhered to and maintained by all team members.
  • Responded to any feedback or complaints made by our guests to ensure guest satisfaction.
  • Meet and greet VIPs, and escort them to their rooms.
  • Act as the point of contact for air crews outside of normal hours.
  • Check the Crew Lounge to ensure that amenities and supplies are appropriate.
  • Room allocation and conversation management, including overbooking and outbooking responsibilities.
  • Provided support to Front Office Manager in developing team and individual skills and performance to the highest possible level.
  • Reviewing, maintaining, and implementing new systems and procedures for the hotel.
  • Ensuring daily shift handovers are conducted in a professional and constructive manner.
  • Spot-check registration cards to ensure the accuracy of data transfer.
  • Ensure all close-of-day procedures and reports are completed as per Hilton International standards.
  • Control and update of the car park register and cab charge authority.
  • Emergency float and petty cash issues and reconciliation.
  • Responsible for after-hours access to the Central Beverage Store (CBS).
  • Respond to and manage departmental change as required by the hotel, Hilton International, government legislation, or industry trends.

Hilton HHonors Manager – VIP Guest Relations manager

HILTON SYDNEY
Sydney, Australia
02.2009 - 11.2010

Education

Advanced Diploma - Accommodation/ Hospitality Management

TAFE NSW
Ryde, NSW
01.2006

HLTAID009 Provide Cardiopulmonary Resuscitation HLTAID010 Provide Basic Emergency Life Support HLTAI -

St Johns Ambulance Australia
other
04-2004

Skills

  • Leadership
  • Office management
  • Vendor management
  • Event coordination
  • Customer relations
  • Team management
  • Facilities Management
  • Project management
  • Analytical thinking
  • Adaptability
  • HR management
  • Problem solving

Languages

  • Korean, Fluent
  • English, Fluent

Accomplishments

  • Winner of CBRE Asia Pacific | Circle of Excellence Award 2023
  • Winner of CBRE Asia Pacific | NSW State Achievement Award 2024

Timeline

Senior Office Manager

CBRE
12.2021 - Current

General Manager of Operations

THE EXECUTIVE CENTRE (TEC)
01.2018 - 07.2021

Manager – Sydney Operations

THE EXECUTIVE CENTRE (TEC)
06.2014 - 12.2017

RECEPTION MANAGER

HILTON SYDNEY
01.2012 - 02.2013

Duty Manager

HILTON SYDNEY
11.2010 - 01.2012

Hilton HHonors Manager – VIP Guest Relations manager

HILTON SYDNEY
02.2009 - 11.2010

Advanced Diploma - Accommodation/ Hospitality Management

TAFE NSW

HLTAID009 Provide Cardiopulmonary Resuscitation HLTAID010 Provide Basic Emergency Life Support HLTAI -

St Johns Ambulance Australia

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