SAFAK GUR
Perth,WA
Summary
Customer-focused team leader with background in high-volume, fast-paced environments. Strengths include effective communication, conflict resolution, and fostering teamwork among staff members to deliver superior customer service. Previous roles have resulted in enhanced team efficiency, improved customer relations, and streamlined business operations. Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Team Leader
IKEA
Perth, Western Australia
2024 - Current
- Led on- and off-site customer support teams across multiple time zones.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Managed daily operations within the department including scheduling shifts, assigning tasks, monitoring workflow.
- Assisted in the recruitment process by interviewing candidates and making recommendations for hire or promotion decisions.
- Developed strategies for increasing customer satisfaction and loyalty.
- Supported sales team members to drive growth and development.
IKEA Family Embassador
IKEA
Perth, Western Australia
2024 - 06.2024
Customer Service Coordinator
IKEA
Perth, Western Australia
03.2023 - 02.2024
Customer Coworker
IKEA
Perth, Western Australia
02.2022 - 07.2022
Education
Engineering - Agricultural Engineering
ANKARA UNIVERSTY
ANKARA, TURKIYE10-2015
Master of Science - Plant Nutrition And Soil Science
Eskisehir Osmangazi University
Ankara, TurkiyeSkills
- Coaching and mentoring
- Team management
- Customer experience improvement
- Training programs
- Cross-functional collaboration
- Sales support
Certification
- Certificate III in Leadership and Management.
- Diploma of Leadership and Management.
Languages
Turkish
Native/ Bilingual
Timeline
Customer Service Coordinator
IKEA
03.2023 - 02.2024
Customer Coworker
IKEA
02.2022 - 07.2022
Customer Team Leader
IKEA
2024 - Current
IKEA Family Embassador
IKEA
2024 - 06.2024
Engineering - Agricultural Engineering
ANKARA UNIVERSTY
Master of Science - Plant Nutrition And Soil Science
Eskisehir Osmangazi University
Similar Profiles
Ja'Marcus RossJa'Marcus Ross
Product Quality Furniture Technician at IKEAProduct Quality Furniture Technician at IKEA
AYUSH DADHWALAYUSH DADHWAL
Customer Service Representative at IKEACustomer Service Representative at IKEA
Frederick GrossFrederick Gross
Customer Service Specialist at IKEACustomer Service Specialist at IKEA
Terra BrownTerra Brown
Retail sales associate at IkeaRetail sales associate at Ikea
Jacob MorrisJacob Morris
Lawn Maintenance Worker at Southern Green WorksLawn Maintenance Worker at Southern Green Works