Safal Gautam
Preston,VIC
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement. Quick Learner, good communication skills and relationship building ability to ensure all tasks are completed to a high standard and contribute toward company’s overall goals. Hardworking and loyal.
Overview
6
6
years of professional experience
Work History
KYC Case Lead Support, Corporate and Investment Banking
Rastriya Banijya Bank
02.2017 - 05.2018
- Enhanced customer satisfaction by addressing and resolving technical issues in a timely manner.
- Streamlined support processes for increased efficiency and improved response times.
- Collaborated with cross-functional teams to develop and implement new support strategies.
- Provided exceptional customer service, resulting in high levels of client retention and loyalty.
- Conducted regular performance reviews with team members to encourage professional growth and development.
Houseman & Housekeeping Supervisor
Best Western Melbourne City Hotel
- Consistently offer professional, friendly and engaging service
- Ensure Housekeeping departmental standards are followed
- Assist Room Attendants to ensure guest rooms are prepared efficiently
- Maintain inventory in the Housekeeping closets
- Respond timely to guests’ special requests for miscellaneous items i.e.: cribs, cots, extra towels etc
- Collect dirty linen, garbage and recyclables from Room Attendants’ carts and closets
- Follow departmental policies and procedures
- Report necessary maintenance items
- Follow all safety and sanitation policies
Customer Service Cashier
MKS Spices'n Things
03.2021 - 02.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Master of Professional Accounting - Business Administration And Management
Holmes Institute
Melbourne, VIC07.2021
Bachelor of Business Administration - Accounting And Business Management
Institute of Management Studies
2018
Skills
- Technical Skills
- Computer Software: Microsoft Office (Word, Excel, Access, PowerPoint), MS Project, MYOB
- Customer Inquiries
- Product Recommendations
- Account Invoicing
Timeline
Customer Service Cashier
MKS Spices'n Things
03.2021 - 02.2023
KYC Case Lead Support, Corporate and Investment Banking
Rastriya Banijya Bank
02.2017 - 05.2018
Houseman & Housekeeping Supervisor
Best Western Melbourne City Hotel
Master of Professional Accounting - Business Administration And Management
Holmes Institute
Bachelor of Business Administration - Accounting And Business Management
Institute of Management Studies
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