Safal Sarthak Khadgi
South Hurstville ,NSW
Summary
Experienced hospitality and sales professional with a proven track record of over 10 years in hospitality, customer service and sales. Worked for high-profile organizations in diverse support roles, honing exceptional organizational and customer service skills. Objective is to secure a responsible position that allows leveraging skills and experience for mutual benefit. Highly motivated to work in a knowledge-expanding and growth-oriented environment. Thrives on partnering with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Venue Manager/ Licensee
The Maya Lounge
12.2021 - Current
- Venue Management, Rostering, Prevention and planning of public nuisance, Stock ordering/ Stock Take, Event management, Scheduling and coordinating the rental of sound equipment, furniture, and other venue equipment, Liaising with catering services and supervising their requirements and logistics, Communicating and enforcing all security regulations and protocols.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Supervised events from start to finish using effective crowd control methods.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
F&B Manager
Tequila Daisy
08.2023 - 03.2024
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Retail Sales Associate
Woodbury Furniture
09.2020 - 09.2022
- Front Desk Duties, Guest Services, Stock Take, Guest Relation Building, Sales Supervising, Cash Handling, Store Supervising
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Bartender
THE SNUG BAR
02.2019 - 04.2021
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Cafe Supervisor
The Shed Cafe
02.2018 - 06.2020
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
Sales and Events Marketing Manager
Wow Events & Entertainment
06.2019 - 03.2020
- Event planning, Finding and booking Venues, Liaising with clients, Managing in house artist and international artist, Assign team with their responsibilities and duties, Negotiate contracts with vendors
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Devised content strategy to effectively engage target audiences.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Marketing & Event Coordinator
Purple Haze Rock Bar
05.2012 - 06.2018
- Assign team with their responsibilities and duties, Discuss the budget and expectations with management and staff
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Created detailed timelines and budgets for events to meet all deadlines.
- Coordinated travel and accommodations for event attendees.
- Trained and supervised event staff to complete tasks on time.
Sales Assistant
MDS Travels and Tours
05.2010 - 08.2012
- Customer Service, Ticketing, Guest service, Housekeeping Duties, Cash Handling
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Cert IV And Diploma in Hospitality Management - Hospitality Administration And Management
Australian Harbour International College
Sydney, NSW11.2024
Bachelors in arts and Social Works -
Tribhuwan University
Kathmandu01.2018
Skills
- Communication - Exercises open and informed verbal communication techniques to achieve clarity around targets and individual performance
- Relationship Management - Builds trusted and respected relationships engaging with management and team members by taking inclusive approach
- Process and Procedures Values, implements, and follows best practice work procedures whilst being proactive in enhancing procedures to improve efficiencies where possible
- Training and Development - Ensuring team is developed to succeed in position and is aware of how systems are run throughout business and to progress within basic knowledge that is required for them to know
- Decision Making Skills
- Sound technician
- Audio and Video Technician
- Photography / Videography
- Hotel Management/ Restaurant handling
- Adobe Photoshop / Light room
- Strong team-work ability
- Self-motivated and hard working
- Capable of working with sound mind under pressure
- Menu Planning
- Crowd Control
- Event planning and management
- Advertising and marketing
- Vendor Management
- Relationship Building
- Event Promotion
- Task Prioritization
- Staff Management
- Staff Supervision
- Health and safety compliance
- Progress Monitoring
References
Available on request.
Certification
- Advance Licensee
- Licensee
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Timeline
F&B Manager
Tequila Daisy
08.2023 - 03.2024
Venue Manager/ Licensee
The Maya Lounge
12.2021 - Current
Retail Sales Associate
Woodbury Furniture
09.2020 - 09.2022
Sales and Events Marketing Manager
Wow Events & Entertainment
06.2019 - 03.2020
Bartender
THE SNUG BAR
02.2019 - 04.2021
Cafe Supervisor
The Shed Cafe
02.2018 - 06.2020
Marketing & Event Coordinator
Purple Haze Rock Bar
05.2012 - 06.2018
Sales Assistant
MDS Travels and Tours
05.2010 - 08.2012
- Advance Licensee
- Licensee
Cert IV And Diploma in Hospitality Management - Hospitality Administration And Management
Australian Harbour International College
Bachelors in arts and Social Works -
Tribhuwan University
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