Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager
SAFAT UL AZAM

SAFAT UL AZAM

Operations Manager
Sydney,NSW

Summary

Strategic-thinking Restaurant Manager, Business Development Manager, Operations Manager, and Brand Manager with 10 years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, implementing pricing strategies and driving territory development. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Operations Manager

LUMINEDGE LEGAL GROUP, Australia
01.2023 - Current
  • Supervised 50 operations staff and kept 500 employees compliant with company policies and procedures.
  • Empowered 500 employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding, and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with at least 200 external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Launched staff engagement, gender diversity, and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

BRAND MANAGER

Seagrass Boutique And Hospitality, Australia
06.2020 - 12.2022
  • Conducted market research studies and competitive analysis to evaluate current market trends and price strategies
  • Developed online ads and company positioning on social media sites to increase monthly sales
  • Developed consumer insights tracking to benchmark awareness and measure effectiveness of marketing initiatives
  • Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value
  • Developed comprehensive public relations plans in support of product launches and marketing initiatives
  • Designed sales-driven programs and promotions to facilitate team objectives
  • Recommended product changes to enhance customer interest and maximize sales
  • Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities
  • Trained successful business development personnel to optimize marketing performance and learn industry
  • Collaborated with team to forecast based on sales and product profitability
  • Delivered benchmarks and comprehensive client campaign reports through assessment of digital analytics compiled from Google Analytics, Open Ad Stream, Facebook Insights and Instagram Insights.
  • Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.

BUSINESS DEVELOPMENT MANAGER

Nandos Pty Ltd, Australia
03.2016 - 06.2020
  • Determined business development opportunities and implemented effective strategies for client acquisition.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom-line profit.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Identified new customers through pipelining, pre-qualification and territory analysis, and management.
  • Coached, developed and motivated team to achieve revenue goals.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.
  • Directed and coordinated products, services and sales activities.
  • Determined price schedules and discount rates.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Prepared budgets and approved budget expenditures.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Conducted market research and reported on competitors.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings, and optimizing product turns
  • Developed and significantly grew assigned territory 20% within first year.

RESTAURANT MANAGER

NandosPty Ltd, Australia
11.2013 - 03.2016
  • .Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Coached 500 team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage, and labor costs.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable, and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Complied with health, sanitation, and liquor regulations.
  • Communicating and reinforcing standards and procedures to employees
  • Resolved and investigated complaints regarding service, food quality, and accommodations.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Created detailed reports on weekly and monthly revenues and expenses
  • Managed daily operations and processes for reservations, budgeting, and forecasting.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw food preparation, production, and presentation according to quality standards.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reconciled daily transactions, balanced cash registers, and deposited restaurant's earnings at bank.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges, and pantries.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Education

Diploma (Certificate 3 And 4) Hospitality Management -

Sydney College of Business And Management
Sydney, NSW
12.2018

Masters of Business And Professional Accounting - Business And Accounting

Federation University
SYDNEY
12.2016

BBA -

Independent University
DHAKA
12.2012

Skills

  • Cost management
  • Consultative and relationship-selling
  • Market and competitive analysis
  • Territory and account management
  • Profit and revenue-generating strategies
  • Financial records analysis
  • Recruiting and hiring
  • Promotional sales event
  • Compelling leadership skill
  • Cross-cultural sales background
  • Complex project negotiations
  • Restaurant operations management
  • Influencing and persuasive
  • Brand standards promotion
  • Operations Management

Languages

English
Bengali

Timeline

Operations Manager

LUMINEDGE LEGAL GROUP, Australia
01.2023 - Current

BRAND MANAGER

Seagrass Boutique And Hospitality, Australia
06.2020 - 12.2022

BUSINESS DEVELOPMENT MANAGER

Nandos Pty Ltd, Australia
03.2016 - 06.2020

RESTAURANT MANAGER

NandosPty Ltd, Australia
11.2013 - 03.2016

Diploma (Certificate 3 And 4) Hospitality Management -

Sydney College of Business And Management

Masters of Business And Professional Accounting - Business And Accounting

Federation University

BBA -

Independent University

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SAFAT UL AZAMOperations Manager