Saffron Tevita
Logan Village,QLD
Summary
I am a highly communicative individual, driven by compassion, but also the maintaining of professionalism. I am hard working, and I am highly experienced in customer service roles. I pay great attention to detail, while also eager to learn from my mistakes to therefore better my skills inside and outside of the workplace.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Blacks Transport
10.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Deli Clerk
Woolworths Group
02.2024 - 07.2024
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Customer Service Assistant
Woolworths Group
01.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty..
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Was also trained in other areas such as the Deli and Bakery, expanding my skills and experience.
Education
St Francis College
Crestmead, QLDCanterbury College
Waterford, QLDSamoa College
SamoaScience
Calamvale Community College
Calamvale, QLD11-2024
Skills
- Critical Thinking
- Excellent Communication
- Flexible and Adaptable
- Organization and Time Management
- Logistics management
- Planning and Coordination
- Problem-Solving
- Self-Motivated
- Teambuilding
- Attention to Detail and active Listening
- Customer relations
Accomplishments
- Received sporting scholarship to Canterbury College from 2019-2022
- Academic award at prestigious college in 2019
- Selected for the 'A' team for every school sport participated in from 2019-present
- Selected for the State Titles netball team for the Carina League Tigers in 2021
- Selected for Metropolitan District Netball Representative Teams in 2020 and 2021
Languages
Samoan
Native or Bilingual
Timeline
Customer Service Representative
Blacks Transport
10.2024 - Current
Deli Clerk
Woolworths Group
02.2024 - 07.2024
Customer Service Assistant
Woolworths Group
01.2022 - 01.2023
St Francis College
Canterbury College
Samoa College
Science
Calamvale Community College
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