Safia Stemp Yacoubi
Ferny Hills,QLD
Summary
Veteran Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling business properly. Pursues every opportunity to support team members and proactively address issues.
Personable employee with proven history of improving effectiveness of workplace communication and coordination. Computer-literate and adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in written communication and responding to enquiries.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Bar Supervisor
The Triffid
05.2022 - Current
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
Bartender/Customer Service Representative
Green Beacon Brewing
07.2021 - 04.2022
- Increased customer satisfaction by providing excellent service and demonstrating specialised knowledge about the brewing process.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Participated in promotional events, representing the establishment positively while showcasing signature products.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Administrative Assistant
EMF Griffiths
10.2021 - 01.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Barista/Junior Bartender
Mica Brassiere
04.2020 - 10.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Collaborated with colleagues to maintain a clean, safe, and welcoming bar environment for patrons.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
Customer Experience Team Lead
McDonalds
06.2014 - 01.2020
- Improved customer satisfaction ratings by implementing new training programs for team members.
- Streamlined customer service processes, resulting in reduced wait times and increased efficiency.
- Developed and maintained positive relationships with key customers to ensure long-term loyalty.
- Implemented incentive programs to motivate staff and improve overall customer experience scores.
- Participated in company-wide initiatives aimed at improving overall customer experience across all touchpoints.
- Implemented quality assurance measures designed to catch errors before they reached customers, minimizing negative impacts on the user experience.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Trained staff on operating procedures and company services.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Participated in regular trainings to stay current on industry best practices and trends.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
Certificate II - Horticulture
Tafe Queensland - Grovley Campus
Grovely, QLD12.2023
High School Diploma -
Holland Park State High School
Holland Park West, QLD11.2016
Skills
- Complaint resolution
- Document Control
- Mail handling
- Processing and responding to enquiries
- Ordering of supplies
- Researching issues
- Paperwork and documentation
- Database Maintenance
- File Organization
- File Maintenance
- Data Entry
- Document Scanning
Timeline
Bar Supervisor
The Triffid
05.2022 - Current
Administrative Assistant
EMF Griffiths
10.2021 - 01.2022
Bartender/Customer Service Representative
Green Beacon Brewing
07.2021 - 04.2022
Barista/Junior Bartender
Mica Brassiere
04.2020 - 10.2021
Customer Experience Team Lead
McDonalds
06.2014 - 01.2020
Certificate II - Horticulture
Tafe Queensland - Grovley Campus
High School Diploma -
Holland Park State High School
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