Safiullah Bismil
Hollywell,QLD
Summary
Eager to leverage my expertise as a dedicated Customer Service Specialist and Retail Assistant into a dynamic role within property development or real estate sales. Possessing strong multitasking abilities and a proven track record of success in fast-paced environments, I aim to contribute effectively to achieving both personal and business objectives. With a commitment to providing exceptional service and a deep understanding of sales principles, I aspire to make a significant impact in the property development or real estate industry. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Customer service
Coles
03.2020 - 07.2020
- Customer server, working at the counter, serving the customers, cash handling
- Engaged customers while solving issues and providing fast and accurate transaction processing solutions
- Helped customers locate store products
- Followed company leadership and policies in resolving customer complaints with clarity and positivity
- Adhered to schedules regularly and consistently, supporting team members and filling schedule deficiencies
- Identified cross-selling opportunities and communicated promotions to customers to increase sales.
Customer service
Bonus Bros Restaurant
Chirn Park
08.2020 - 09.2021
- Customer server, taking orders, welcoming customers, helping other staff members in the kitchen, serving plates, and handling cash
- Stocked server areas with supplies before, during and after shifts
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Took orders, calculated charges, issued table checks, and collected customer payments
- Cleared table and bussed dishes to allow for quick setups.
Retail Assistant
Billabong
Harbour Town Shopping Centre
07.2022 - 09.2022
- Reflected brand image and values through exceptional service delivery, strong product knowledge and tactful conflict resolution
- Used company tools and training to develop strong selling skills and reinforce the brand vision
- Processed sales, packed orders, and delivered products to customer vehicles after purchases
- Expedited newly received merchandise to sales floor per presentation guidelines
- Demonstrated integrity and honesty in interactions with associates and customers
- Showcased specific products and built brand awareness with visual merchandising
- Performed assigned fitting room and recovery duties to maintain a pleasant guest environment
- Microphone spoke and advertising for the shop
- Working in clothing, shoes, and accessories sections.
Retail Assistant
Karmer Surf/ Roxy
Harbour Town Shopping Centre
07.2022 - 09.2022
- Attended cash registers during busy periods to maintain top-tier service levels
- Helped customers to satisfy merchandise needs and resolve service problems
- Worked on the sales floor to assist customers with merchandise requests and store policy questions
- Offered prompt response to customer service requests, escalating critical issues to management
- Observed loss-prevention policies and merchandise protection standards
- Completed monthly inventory counts to identify and resolve stock discrepancies
- Monitored changing room cleanliness, replenished paper goods and recorded cleaning on company log
- Maintained planograms and displays to market promotional items and increase sales
- Followed cash-handling policies and best practices to process sales and refund transactions
- Contributed to team goals by cross-training in customer service and cashier duties
- Microphone spoke and advertising for the shop
- Working in clothing, shoes, and accessories sections
- Restocking.
Logistic Supervisor
Neweys Dry Cleaners
Molendinar
03.2023
- Reflected brand image and values through exceptional service delivery, strong product knowledge and tactful conflict resolution
- Communicating with overseas teams in India and Singapore
- Used company tools and training to develop strong selling skills and reinforce the brand vision
- Processed sales, packed orders, and delivered products to customer vehicles after purchases
- Driving the orders to customers’ houses and collections
- Counter work, picking up phone calls and getting orders
- Expedited newly received merchandise to the sales floor per presentation guidelines
- Microphone spoke and advertising for the shop.
AUDIT INTERN
Ernst & Young (EY) Accounting Firm
Brisbane
11.2023
- Diverse team exposure: Worked with six distinct teams across various clients during my tenure at EY, providing me with extensive exposure to different audit scenarios and enhancing my proficiency in audit skills, excel, and client interactions
- Exemplary brand representation: Consistently maintained EY’s brand image and values by delivering exceptional service and demonstrating a profound understanding of audit principles, ensuring that every interaction positively reflected the firm's reputation for excellence
- Resource utilisation: Leveraged EY’s tools and training programs to augment my audit capabilities, staying updated with industry practices and methodologies to contribute effectively to audit teams and reinforce the firm's vision
- Excel proficiency: Demonstrated advanced proficiency in excel, employing its features to analyze data, generate reports, and streamline audit processes, thus enhancing efficiency and accuracy in our engagements
- Client relationship management: Fostered positive client relationships through tactful conflict resolution and proactive communication, ensuring smooth project delivery and high levels of client satisfaction throughout the audit process.
Education
Bachelor of Business - Accounting & Real Estate and Property Development
Griffith University Gold Coast Campus
03.2024
Certificate IV in Real Estate Practice CPP41419 -
ENTRY EDUCATION
03.2024
Diploma of Business -
Keebra Park State High School
10.2021
Certificate III in Aviation (Remote Pilot) AVI30419 -
Keebra Park State High School
09.2021
Certificate II in Skills for Work and Vocational Pathways FSK20113 -
Keebra Park State High School
11.2020
Certificate II in Active Volunteering CHC24015 -
Keebra Park State High School
11.2021
High School -
Keebra Park State High School
11.2021
Certificate I in Information, Digital Media, and Technology ICT10115 -
Keebra Park State High School
09.2021
Certificate I in Finance -
Keebra Park State High School
11.2020
Skills
- Customer service
- Knowledge of using dental forceps, orthodontic pliers, autoclaves, and much more
- Excellent eye for detail
- Superior customer service skills and friendly demeanor
- Active listening and critical thinking skills
- Willingness to update knowledge to remain up to date with current practices
- Time punctual
- An outgoing personality
- Creativity
- Advanced computer skills Excel Proficiency
- Audit Skills
- Sales Techniques
- Effective Customer Upselling
- Relationship Building
- Computer skills
- Great team player
- Capable of multitasking and prioritizing workload
- Outstanding customer service
- Strong verbal and written communication
- Diverse Team Exposure
- Exemplary Brand Representation
- Resource Utilization
- Client Relationship Management
- Attention to Detail
- Effective communication abilities
- Retail Merchandising
- Audit Coordination
- Balance sheets
- Financial Management
- Forecasting
- Audit Planning
- Data Analytics
- Ethical standards
- Project Management
- Teamwork and Collaboration
References
- Ahmad Jawid Popal, 0436 317 994, Joeypopal_120@yahoo.com
- Koren Hannah, 0436 317 994, korenh@mccgc.com.au
- Lisa Leden, llede2@eq.edu.au
- Jill, 0416258752, 0755291705
- Billabong, 0755839820
- Asad, 0435648133
- Aditya, 0424524285
- Justin, 0411253038
- Scott Burrows, scott.burrows@au.ey.com
- Rasmus Jacobsen, rasmus.Jacobsen@au.ey.com
- Mhairi Anderson| Senior Campus Recruitment Consultant / Ernst & Young Mhairi.Anderson@au.ey.com
Timeline
AUDIT INTERN
Ernst & Young (EY) Accounting Firm
11.2023
Logistic Supervisor
Neweys Dry Cleaners
03.2023
Retail Assistant
Billabong
07.2022 - 09.2022
Retail Assistant
Karmer Surf/ Roxy
07.2022 - 09.2022
Customer service
Bonus Bros Restaurant
08.2020 - 09.2021
Customer service
Coles
03.2020 - 07.2020
Bachelor of Business - Accounting & Real Estate and Property Development
Griffith University Gold Coast Campus
Certificate IV in Real Estate Practice CPP41419 -
ENTRY EDUCATION
Diploma of Business -
Keebra Park State High School
Certificate III in Aviation (Remote Pilot) AVI30419 -
Keebra Park State High School
Certificate II in Skills for Work and Vocational Pathways FSK20113 -
Keebra Park State High School
Certificate II in Active Volunteering CHC24015 -
Keebra Park State High School
High School -
Keebra Park State High School
Certificate I in Information, Digital Media, and Technology ICT10115 -
Keebra Park State High School
Certificate I in Finance -
Keebra Park State High School
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