Sagalimu Moe
Springfield, Brisbane,QLD
Summary
Driven, compassionate senior care practitioner at Manawise with a proven track record in advocating for youth rights and fostering self-determination.
Skilled in communication and problem-solving, I successfully mentored young individuals, enhancing their decision-making abilities and promoting healthy lifestyles.
Recognised for building strong relationships and achieving program goals through effective collaboration.
Overview
21
21
years of professional experience
Work History
Senior Care Practitioner
Manawise
Underwood, QLD
01.2022 - Current
- Prepared young people for self-management and decision-making responsibilities.
- Advocates for the rights of youth within the system while promoting self-determination principles at all times.
- Built and maintained strong relationships with young people and the team.
- Participated in regular supervision meetings with supervisors to discuss current cases and receive feedback on performance.
- Provided individual support and mentorship to youths facing personal, academic, or social challenges.
- Facilitated daily activities such as educational, recreational, and social skill development for youth.
- Maintained accurate records and documented client data in company databases.
- Promoted healthy lifestyle choices among young adults through education about nutrition, exercise, substance abuse prevention strategies.
- Modeled positive behaviour for residents by providing leadership and positive interactions.
- Trained and supervised new staff in youth work principles and practices.
- Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials, and educators.
Youth Worker
Rinnik
Beenleigh, QLD
01.2021 - 01.2022
- Assisting young people to integrate back into the community during crisis moments.
- Assisting young people to integrate back into the community.
- Used calm, positive and encouraging approach with all youth.
- Offered key emotional support to special needs youth.
- Observed safety protocols to minimise accidents and spread of disease.
- Evaluated patient behaviour and reported changes to team and shareholders.
- Recommended improved life choices to enhance client outcomes.
- Directed activities to promote growth in mental, emotional and educational areas.
- Uploading documentation into computer.
- Emailing, scanning and printing documentation.
- Regularly communicating with Case Managers and Child Safety Officers.
- Administering medication to young persons.
Delivery Courier
Toll Ipec
Larapinta , Queensland
09.2009 - 03.2021
- Answering customer questions regarding products and resolving issues with order accuracy and quality.
- Maintaining accurate documentation for pickups and deliveries and handing in reports after each shift.
- Communicating with all partners, including dispatchers, upper management and colleagues.
- Providing excellent customer service.
Call Center Customer Service Representative
Mini Movers
Acacia Ridge, Queensland
07.2004 - 08.2009
- Processing customer account changes.
- Delivering fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluating customer account information to assess current issues and determine potential solutions.
- Strengthening team performance and productivity by training and inspiring team members.
Education
Certificate IV - Youth Work
Skills Generation
Beenleigh, Queensland11.2020
Ceritificate - First Aid And CPR
Australian Wide First Aid
Brisbane, QLDHope And Healing
Rinnik Recruitment
Brisbane, QLD03.2021
Skills
- Communication
- Customer Service
- Interpersonal
- Computer Skills
- Interactive
- Problem Solving
- Critical Thinking
Licences
- Working with Children Blue Card
- Valid Police Check
- Heavy Rigid Truck Licence
- Open Manual Licence
- Fork Lift Licence
Referee 1
Name: Ses Filipo
Company: Manawise
Position: Case Manager
Phone: 0405 473 727
Timeline
Senior Care Practitioner
Manawise
01.2022 - Current
Youth Worker
Rinnik
01.2021 - 01.2022
Delivery Courier
Toll Ipec
09.2009 - 03.2021
Call Center Customer Service Representative
Mini Movers
07.2004 - 08.2009
Certificate IV - Youth Work
Skills Generation
Ceritificate - First Aid And CPR
Australian Wide First Aid
Hope And Healing
Rinnik Recruitment
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