SAGAR ACHARYA

Achievements:
1. Implemented a new POS (Point of Sale) system, streamlining transaction processes and reducing wait times by 15%.
2. Led a team of baristas and servers to achieve a 20% increase in customer satisfaction scores within six months.
3. Developed and conducted staff training sessions on cybersecurity awareness, ensuring employees were knowledgeable about phishing attacks and data protection.
4. Spearheaded the digitization of inventory management, resulting in a 25% decrease in stock discrepancies and improved accuracy in ordering supplies.
5. Successfully troubleshooted and resolved technical issues with cafe equipment, including coffee machines and refrigeration units, minimizing downtime and maximizing productivity.

Responsibilities:
1. Oversee daily operations of the cafe, including staffing, scheduling, and inventory management.
2. Train and supervise cafe staff to ensure adherence to quality standards and customer service excellence.
3. Manage IT-related tasks such as troubleshooting POS system issues, resolving Wi-Fi connectivity problems, and addressing software glitches.
4. Collaborate with vendors and IT support providers to maintain and upgrade cafe technology infrastructure.
5. Maintain awareness of emerging technologies and recommend relevant IT solutions to enhance cafe operations.
6. Ensure compliance with data protection regulations and implement security measures to safeguard customer information and business data.
7. Analyze sales and performance data to identify trends and opportunities for improvement, utilizing Excel and other data analysis tools.
8. Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive dining experience for customers.

• Executed daily and weekly operational protocols at The London Hotel, Sydney, NSW, maintaining a standard of excellence in presentation, hygiene, service, product quality, and security
• Spearheaded customer interactions as an Assistant Manager from April 2020 till present, adeptly handling orders, enhancing value, and boosting sales through strategic up-selling and suggestive selling techniques
• Demonstrated precision in processing customer orders through the Point of Sale system, ensuring accuracy and efficiency in transaction handling
• Upheld impeccable standards in all customer areas, consistently ensuring a presentable and welcoming environment
• Managed guest inquiries, including details about functions, and facilitated function bookings as needed, showcasing a commitment to excellent customer service throughout the tenure at The London Hotel.