Sagar Bhattarai
Darwin,NT
Summary
Accomplished IT Support Specialist and Department Manager with a proven track record at Woolworths, enhancing operational efficiency and customer satisfaction. Expert in software installation and fostering team collaboration, I significantly improved store sales and resolved complex IT issues, demonstrating exceptional problem-solving and interpersonal skills.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
Airnorth
11.2023 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for Number employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Fresh Convenience Department Manager
Woolworths
02.2022 - 05.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Grocery Department Manager
Woolworths
09.2020 - 04.2021
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Collaborated with store management to optimize overall store performance and meet company goals.
Education
Masters - Information Technology
Charles Darwin University
Casuarina, NT04.2024
Bachelor Of Information Technology - Information Technology
Victoria University
Sydney, NSW11.2020
Skills
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- ITIL Processes
Timeline
IT Support Specialist
Airnorth
11.2023 - Current
Fresh Convenience Department Manager
Woolworths
02.2022 - 05.2022
Grocery Department Manager
Woolworths
09.2020 - 04.2021
Masters - Information Technology
Charles Darwin University
Bachelor Of Information Technology - Information Technology
Victoria University
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