Sagar Iyer
Melbourne,VIC
Summary
Dynamic IT professional with over 2 years of experience in Project Delivery, Risk Assessment, and Database Management. Proficient in leading teams, resolving technical issues, and ensuring operational efficiency. Skilled in a variety of technologies including Office Suite, Mascot Asic, and McAfee ePO. Possesses strong problem-solving abilities and adept at adapting to different work environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tech Mentor
ATO IT service Offices (Probe Leidos ATO Contract)
Melbourne
05.2022 - Current
- As IT Service Desk Analyst, responsibilities included: Providing responsive support to ATO end users, ensuring efficient use of TO applications
- Broadening knowledge and gaining proficiency in general computer competency
- Managing center floor, supervising/training new starters, and improving leadership and communication skills
- Acquiring extra insight through team leader training and processes
- Adapting and expanding knowledge of IT industry through use of various industry-recognized software, applications, and methods
- Specific tasks and activities performed: Answering calls, emails, and other forms of communication from internal ATO users with IT-related issues
- Investigating and troubleshooting technical issues using existing knowledge and knowledge databases
- Providing advice and resolving issues in the first instance, leveraging knowledge, tools, and training
- Escalating issues to appropriate support groups according to the established process
- Making callouts to state technicians for VIP ATO end users
- Working through ticket backlog by efficiently contacting ATO users for troubleshooting and resolution
- Adhering to process for handling and managing all end user issues
- Applications and software used: Active Directory (multiple domains) Microsoft Endpoint Configuration Manager ServiceNow Ticketing System ITIL View Citrix Director Ironport (VMware Horizon) Microsoft Exchange Admin Centre and Mailbox Creation Tool Workspace One (Airwatch) ESMC Tool Lockout Status (LOS) Mainframe Mascot Asic SCCM PC Remote Control Tool Security Vetting System RDP (Remote Desktop Protocol) VIP Credential Manager Data Transfer Facility Papercut McAfee ePO (ePolicy Orchestrator)
Cyber Security Intern
Reesby (Intern)
Melbourne
12.2020 - 04.2021
- Responsible to protect data based on client's requirements towards compliance, vulnerability assessment, and application security requirements
- Find security vulnerabilities in target systems, networks and applications to help the organisation to improve their existing security controls and mechanisms
- Integrating security tool, standard and process into the product life cycle (PLC) Supporting the incident response and architecture review processes whenever security is needed
- Reduce risk posture of the environment by conducting a regular security gap analysis Engage with 3rd party for the annual of half-yearly penetration testing
- Training staff on security protocols
- Install anti-virus software to protect devices, IT infrastructure and network Work with the security team to person tests and uncover network vulnerabilities Fix detected vulnerabilities to maintain a high-security standard
- Document security breaches ad assess the damage they cause Stay up-to-date on the information technology trends and security standards.
Education
Certified Ethical Hacker V10 (CEH) -
EC Council
Online01.2022
Certified CompTIA Security -
CompTIA
EC Council12.2021
Masters Certification In cyber security (Online live classes) -
Simplilearn
Online01.2022
High School Diploma -
Melbourne Polytechnic Collage
Melbourne, VIC10.2021
Skills
- Application security
- Penetration testing
- Network security
- Windows Kali Linux
- Problem Solving
- Cisco Routing & Switching
- Troubleshooting
- Team Leadership
- Quality Assurance & Compliance
- Communication protocols, confidentiality, integration, authentication, & security
- Problem solver
- Analytical and critical thinking
Personal Information
Date of Birth: 05/21/92
References
Michael Ganzon, 0422197508, michaeljganzon@gmail.com
Hobbies and Interests
- Movies
- Music
- VolleyBall
- Cricket
- Assembling Computers
Certification
- Certified Ethical Hacker
- CompTIA security+
Timeline
Tech Mentor
ATO IT service Offices (Probe Leidos ATO Contract)
05.2022 - Current
Cyber Security Intern
Reesby (Intern)
12.2020 - 04.2021
Certified Ethical Hacker V10 (CEH) -
EC Council
Certified CompTIA Security -
CompTIA
Masters Certification In cyber security (Online live classes) -
Simplilearn
High School Diploma -
Melbourne Polytechnic Collage