Sagar Kapoor
Melbourne,Australia
Summary
Business Specialist successful at responding to shifting business needs and priorities. Quantitative expert with comprehensive approach to analytical projects, business reporting and process improvements. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments with a focus on improving customer experience and satisfaction. Diligent team player with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Business Specialist
TSA Group
02.2022 - Current
- Coordinate and manage 40+ client accounts with annual spend of $500K+
- Evaluate business processes closely to help customers identify gaps in their supply chain and provide with a creative solution to their needs enhancing customer experience.
- Collaborate with Marketing team, product managers and specialists and contracts administration team via meetings and interviews to understand customer pain points to improve campaigns.
- Prepare and present weekly and monthly organised financial reports to for stakeholders highlighting key findings and achievements on traded revenue. Achieved more than 89% trading clients with annual revenue of $1.5 Million for Australia Post.
- Gather and document end-to-end business processes and requirements, ensuring alignment with organizational goals.
- Lead and design monthly training sessions for new and existing sales teams which includes client engagement, Salesforce training, documentation and product knowledge.
- Enhance processes within the team by holding team meetings with stakeholders and gathering business requirements to ensure high quality revenue generation.
- Collaborate with project teams to address issues, mitigate risks, and optimize project workflows.
- Review files, records, and other documents to obtain business information and key data informing responses to development requests.
Business Analyst
Orissa Sponge Iron and Steel, OSIL
03.2018 - 03.2019
- Participated in collaborative workshops with key stakeholders, SMEs to gather and document business requirements
- Evaluated market trends to understand competitive environments and assess current strategies to introduce a new product
- Gathered and Evaluated business requirements, leveraging information to forecast costs relating to introduction of a new product (CR Coil) successfully implemented by the company
- Designed and developed Use cases, processes flowcharts, and data models using 'MS Visio'
- Worked in an agile team using Scrum Methodology and participated in backlog prioritization with the product owner and Scrum Master
- Researched competitors to build report of rising trends in Iron and Steel markets
- Collected and analysed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand
- Provided post-production support/analysis
- Created User Stories and acceptance criteria to gain buy-in from Stakeholders, and later refined stories with Scrum teams.
Education
Master of Information Systems - Management Information Systems
Deakin University
Melbourne, Australia07.2022
Bachelor of Technology: Mechanical and Automation Engineering - Mechanical Engineering
Guru Gobind Singh Indraprastha University
New Delhi, India06.2018
Skills
- Negotiation and fluent communication
- Researching Abilities
- Requirement Elicitation and Data Analysis Visualization
- Agile Project Management
- Active Learning
- Decision Making
- Risk Assessment
- System Analysis and Design
- Cost Benefit Analysis
- Customer Relationship Management
- Relationship building
- Critical Thinking and Problem Solving
- Salesforce
- Microsoft Excel
- Visio
- SharePoint
- Confluence
- MS Office Suit
Timeline
Business Specialist
TSA Group
02.2022 - Current
Business Analyst
Orissa Sponge Iron and Steel, OSIL
03.2018 - 03.2019
Master of Information Systems - Management Information Systems
Deakin University
Bachelor of Technology: Mechanical and Automation Engineering - Mechanical Engineering
Guru Gobind Singh Indraprastha University
Similar Profiles
Sejal KharbandaSejal Kharbanda
Customer Service Agent at TSA GroupCustomer Service Agent at TSA Group
Michelle ForrestMichelle Forrest
Customer Service at TSA GroupCustomer Service at TSA Group
Rayhana HabibiRayhana Habibi
Engage Comittee Member at TSA GroupEngage Comittee Member at TSA Group
Evan WaltersEvan Walters
Sales Agent at TSA GroupSales Agent at TSA Group
SARAH DOKTERSARAH DOKTER
Student Intern at Psychology for a Safe Climate (PSC)Student Intern at Psychology for a Safe Climate (PSC)