Sagar Katuwal
Sydney
Summary
Technical Support | Applications Support | Remote Desk Support | Troubleshooting
Overview
8
8
years of professional experience
Work History
Store Support Manager
BP
12.2021 - Current
- Operational leadership ability within a customer-facing sales setting, provide technical support and troubleshooting for POS systems, fuel pump automation, network connectivity, security systems, and back-office systems
- Resolve technical issues promptly to ensure smooth operation of IT systems, collaborate with cross-functional teams to deliver effective solutions
- Conduct training sessions for staff and customers on IT systems and applications & Creating training materials and provide ongoing support to users
- Foster effective utilization of technology to enhance operational efficiency
- Assist customers with technical issues related to fuel pumps, payments, and other IT systems
- Provide timely and effective solutions to ensure customer satisfaction
- Deliver exceptional customer service in a fast-paced environment
- Manage and maintain the network infrastructure, including routers, switches, and firewalls
- Ensure reliable and secure connectivity across the station
- Monitor network performance and address any network-related issues.
Web Developer
All In IT Solutions Pty Ltd
10.2023 - 02.2024
- Job Responsibilities: Building, maintaining, and optimizing websites hosted on WP Engine platform
- My main responsibilities include WordPress development, code development, performance optimization, security, troubleshooting and debugging, collaboration, SEO optimization, monitoring and analytics, backup, and recovery, staying updated and client communication
- Executed the migration of IMAP accounts to Outlook, showcasing proficiency in seamless transitions, data integrity assurance, and effective issue resolution for a positive user experience
- Carrying out computer configuration, installation, assembly, disassembly & upgrade
- Effectively managed domain-related tasks and contributed to streamlined user administration processes, Performing Windows OS installation, upgrade, and deployment, assist customers with technical issues related to their tenancy in Office 365.
Information Technology Support Officer
www.professions.edu.au
08.2023 - 11.2023
- Role Description: College ICT Support Officer (Short-Term Contract) Reports To: The Principal through the ICT Manager Reporting Relationships & Key Liaisons: Key relationships with other ICT staff, Business Manager, Deputy Principal and reports indirectly through to the principal
- Key Accountabilities & Responsibilities: Support the operationalization of 1-1 window Acer Device (Maintain and provide effective, professional and prompt support to students, parents and staff throughout the year) Help Desk and Technical Support Maintain incoming technical support requests via the Help Desk Portal (Zendesk), email, telephone or in-person., Troubleshoot and support hardware or software-related issues including but not limited to Acer Spin-3, desktops, printers for all users who include students and staff, Support Asset Management including asset tagging and server storage reorganization., Updating and maintaining all documentation of user and/or tech instructions (Evernote), Windows, group policy management and active directory
Helpdesk Support – Part Time
Techskills Institute
06.2021 - 01.2022
- Responding to user requests through various channels, such as email, phone and online chat
- I have experience of handling responses to these requests promptly, professionally, and with a customer-centric approach
- Troubleshooting technical issues when a user raises a problem, identify, and diagnose the root cause of the issue
- Providing technical assistance once identified the root cause, providing technical assistance to the user to resolve the issue
- This may involve providing instructions over the phone or via email, or remotely accessing the user's system to resolve the problem
- Monitoring and maintaining IT systems and responsible for monitoring IT systems to identify potential issues before they cause problems
- Responsible for performing routine maintenance tasks, such as updating software, installing patches, and performing backups.
Customer Service Team Leader – Part Time
Harris Scarfe Rockdale
05.2019 - 02.2020
- Delivered excellent service to ensure high level of customer satisfaction
- Created business strategies to attract new customer, expand store traffic and enhance profit
- Ensured store compliance with health and safety regulations
- Developed and arranged promotional material and in store displays
- Prepared detailed reports on buying trends, customer requirements and profits
- Undertook store administration duties such as managing store budgets and updating financial records
- Motivated the sales team to meet sales objectives by training and mentoring staffs.
Customer Service – Part Time
Coles
04.2017 - 04.2019
- Supported customers by answering product and membership service questions
- Processed service and return transactions at the register
- Accepted payment for goods, made the change, and issued receipts
- Maintained customer hold area by keeping the area organized
- Kept customers informed about the latest discounts and special offers
- Ensured shelves are continually stocked.
Education
Bachelor of Information Technology -
King’s Own Institute
Sydney, Australia06.2022
Advanced Diploma in Information Technology - undefined
Australian College of Business Intelligence
Sydney, Australia02.2020
Skills
- Excellent Interpersonal & Communication Skills
- Self-Driven
- Adaptable
- Tech-savvy
- Team Player
- Customer Service
- Positive Attitude
- Time Management
- Problem-Solving
- Attention to detail
- Employee Scheduling
- Store operations
- Sales Analysis
- Store maintenance
- Merchandising Strategies
- Promotions planning
- Employee Coaching
- Customer Engagement
- Performance Evaluations
- Product ordering
- Health and safety compliance
- Motivational Techniques
- Marketing initiatives
- Budgeting and finance
- Stock Rotation
- Shrink Reduction
Languages
English
Timeline
Web Developer
All In IT Solutions Pty Ltd
10.2023 - 02.2024
Information Technology Support Officer
www.professions.edu.au
08.2023 - 11.2023
Store Support Manager
BP
12.2021 - Current
Helpdesk Support – Part Time
Techskills Institute
06.2021 - 01.2022
Customer Service Team Leader – Part Time
Harris Scarfe Rockdale
05.2019 - 02.2020
Customer Service – Part Time
Coles
04.2017 - 04.2019
Bachelor of Information Technology -
King’s Own Institute
Advanced Diploma in Information Technology - undefined
Australian College of Business Intelligence
References
Available on Request
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