Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Sagar Khatiwada

Hurstville,NSW

Summary

Dynamic and dedicated IT Support Engineer with a passion for excellence. Certified in AZ-900 and ITIL Foundation, I bring expertise in Windows, Server management, Azure, and Microsoft 365. Known for exceptional customer service and a proactive approach to problem-solving. Skilled in Microsoft technologies, virtualization, and networking principles. A team player with excellent communication skills and a drive for continuous learning. Ready to contribute to company success and personal growth

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cleaner

Dimeo
Sydney, NSW
08.2022 - Current
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Notified managers of repair needs or additions to building operating systems.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.

Customer Service Representative

DGS Media
Kathmandu, Nepal
02.2020 - 03.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed and designed logos, brochures, flyers, posters, and other marketing materials for clients.
  • Created graphics for websites using Adobe Photoshop and Illustrator.
  • Maintained photography equipment including cameras, lenses, lights, tripods.
  • Assisted with scheduling meetings and appointments for the office staff.

Education

Bachelors of Information System - Major In Cyber Security

Kent Institute
Sydney, NSW
12-2024

Job Ready Program -

Extratechs
Hurstville, NSW
03-2024

Skills

  • Microsoft Windows Desktop, Server, and Office applications
  • Azure AD, Virtualization, Intune
  • Virtualization – VMware, Hyper V
  • Microsoft 365 Suite of products including Teams, Outlook, Shared Mailbox, MFA, self-service password, Mail Trace, Skype for Business
  • Windows Infrastructure services including Active Directory, DNS, DHCP, and Group Policy
  • SharePoint, one drive
  • Basic networking principles of TCP/IP, Routing, VPN, Cabling
  • System Backup—Veeam
  • Advanced knowledge of Windows troubleshooting
  • Ticketing system- Fresh Desk
  • Remote support- Remote Desktop connection, , Zoom, MS Teams

Certification

AZ-900: Microsoft Azure Fundamentals ⭐️⭐️⭐️

ITIL Foundation : LinkedIn ⭐️⭐️⭐️

Cisco Certified Network Associate : In progress⭐️☆☆

Affiliations

  • Attention to detail.
  • Optimistic and always eager to learn.
  • Capacity to focus and work effectively under pressure.
  • Excellent communication skills
  • Continuous Learning
  • Cultural Alignment
  • Industry Insight

References

References available upon request.

Timeline

Cleaner

Dimeo
08.2022 - Current

Customer Service Representative

DGS Media
02.2020 - 03.2022

Bachelors of Information System - Major In Cyber Security

Kent Institute

Job Ready Program -

Extratechs

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Sagar Khatiwada