Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sagar Mehta

Adelaide,SA

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

3
3
years of professional experience

Work History

Customer Coordinator

Ikea
07.2023 - Current
  • Developing and implementing customer service policies and procedures to ensure consistent, high-quality customer interactions
  • Analyzing customer feedback and data to identify trends and patterns and developing strategies to improve customer satisfaction
  • Ensuring that the team's work meets the required standards of quality and accuracy
  • This may involve conducting regular quality checks, implementing quality improvement processes, and providing training or guidance to team members as needed
  • Facilitating effective communication within the team and across different departments
  • This involves conveying information, ensuring clarity of goals and objectives, and promoting collaboration and teamwork among team members.

Customer Co-worker

Ikea
02.2022 - 07.2023
  • Assisting customers with their inquiries and providing information about products or services
  • Handling customer complaints and resolving issues
  • Collaborating with other co-workers to ensure optimal customer service.

Sales Assistant

Vodafone
01.2021 - 01.2022
  • Greet customers, acknowledge their needs and provide assistance in choosing the right products or services based on their requirements
  • Develop a comprehensive understanding of products, including mobile plans, smartphones, accessories, and other related services
  • Effectively communicate features and benefits of Vodafone products to customers, with the aim of maximizing sales
  • Assist in maintaining the store's visual appearance, including product displays, pricing, and promotional materials.

Education

Master of Engineering: Management -

University of South Australia - Adelaide
12.2020

Bachelor of Technology: Mechanical Engineering -

Gandhinagar Institute of Technology - India
04.2017

Skills

  • Excellent Communication Skills
  • Efficient and Detail-Oriented
  • Collaborative and Analytical
  • Agile Problem-Solving Skills
  • Proven Leadership Skills
  • Skill to address problems with technical and business perspective ensuring quick and efficient resolutions
  • Administrative Support
  • Coordinate with managers, clients, and team members to set expectations, deliverables, and objectives
  • Strong administrative and organizational skills; excellent communication skills, written and verbal with strong attention to detail
  • Ability to communicate effectively in both technical and non-technical terms
  • Sound knowledge of Microsoft Office 2007, 10, 13 and Office 365

References

  • Ian Lehman, Customer Operations Manager, IKEA

      Ianlehman511@gmail.com


  • Philip pastro, Customer Team Leader
  • philippastro73@gmail.com

Timeline

Customer Coordinator

Ikea
07.2023 - Current

Customer Co-worker

Ikea
02.2022 - 07.2023

Sales Assistant

Vodafone
01.2021 - 01.2022

Master of Engineering: Management -

University of South Australia - Adelaide

Bachelor of Technology: Mechanical Engineering -

Gandhinagar Institute of Technology - India

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Sagar Mehta