Sagar Pahwani
Darwin,Australia
Summary
A skilled IT graduate passionate about computer networking systems, IoT, web development, and IT support, with a robust skill set encompassing statistical analysis, visualization, and database management, I have successfully navigated real-world projects, extracting actionable insights from complex data sets to drive impactful solutions. With hands-on experience in providing timely and effective status updates to customers and technical teams, I excel in developing, testing, and implementing solutions to problems detected during troubleshooting. My strong communication skills allow me to manage liaisons between customers and technical groups, ensuring smooth project execution through regular updates and status reports. I bring expertise in desktop and LAN troubleshooting, diagnosing and resolving software issues, and offering user support and training. My familiarity with incident management tools and SOE principles also positions me to contribute effectively to any IT support environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Database Administrator
Centurion Transport
DARWIN, NORTHERN TERRITORY
10.2024 - Current
- Manage incoming and outgoing communications, including emails, phone calls, and mail distribution.
- Assist management and staff with various administrative tasks, including data entry, filing, and document management.
- Provide exceptional customer service by handling inquiries, assisting clients, and resolving issues in a friendly, professional manner.
- Work with various teams to ensure smooth operations.
- Assisting with invoicing clients, tracking payments, and managing accounts receivable.
- Assisting in implementing quality control measures to ensure that work meets industry standards and client expectations.
- Entering data into relevant systems, generating reports, and maintaining accurate records.
- Assisting senior staff when and where required, or as directed by your Centurion Supervisor.
- Ensured that all the stored procedures are optimized for better performance of the system.
- Performed regular health checks on all databases to ensure optimal performance levels are maintained.
- Developed data models and database designs to plan projects.
- Conducted performance tuning of database systems to ensure optimal efficiency.
- Collaborated with stakeholders to gather business requirements for enhancements and change requests.
- Analyzed workflows and established priorities for daily operations.
- Provided technical support and training to end-users and junior DBAs.
Centralized Support Officer
NT Health
03.2024 - 06.2024
- Providing general administration support services to Royal Darwin and Palmerston Hospital on a centralized support model to minimize the impact and delay on patients moving through care across two health systems (CareSys and Acacia).
- Developed, tested, and implemented solutions to administrative issues that arose during patient data processing, contributing to operational improvements.
- Maintained accurate and confidential Top End Health Service medical records, adhering to privacy protocols while utilizing MS Office Suite (Word, Excel, PowerPoint, Outlook) and Windows-based systems.
- Utilized incident management tools to log, track, and resolve administrative issues, ensuring adherence to service quality standards and continuous workflow improvement.
- Provided user support and training to new staff, promoting a strong understanding of internal systems and administrative tools.
Junior Marketing Analyst
Rakaru (Pvt.) Ltd
01.2020 - 07.2020
- Experience with MS Office Suite (Excel, Word, PowerPoint, Outlook).
- Strong communication and reporting abilities, adept at managing multiple stakeholders.
- Problem-solving and troubleshooting in marketing campaign execution and data analysis.
- Familiarity with marketing platforms, user support, and incident management tools.
- Basic understanding of LAN/desktop troubleshooting and resolution.
Education
Master of Information Technology - Information Systems and Data Science
Charles Darwin University
Darwin11.2023
Bachelor of Business Administration -
Institute of Business Management
05.2020
Skills
- Troubleshooting
- Maintaining PCs
- Desktop/LAN troubleshooting
- Incident management
- User support
- SOE principles
- MS Windows OS
- MS Office Suite
- Customer service
- Systems administration
- WordPress
- Communication
- Effective status updates
- User training
- Customer liaison
- Team collaboration
- Problem-solving
- Hardware troubleshooting
- IT asset management
- SharePoint administration
Volunteer Experience
Puja and Cultural Association of Northern Territory (PACANT), General Member, 02/01/21, Present, Organized and managed cultural events, coordinated newsletters, and managed social media content for enhanced community engagement.
Learning Certifications
- First Aid and CPR
- Working with Children
- Full Driving License
Accomplishments
- Conducted research on 'The Impact of Instagram Advertising on Purchase Decisions' for the Methods of Business Research course at IoBM
- Electives: Media Planning, Social Marketing, Advertising, Direct and Digital Marketing, New Product Development, Personal Selling
- Awarded Certificate of IoBM Ambassador at IBA Sukkur for volunteering in Mathematics Olympiad
- Awarded a certificate of valuable participation in the Zenith Leadership and Development Conference '18
Affiliations
- Member Service Representative at SWAT (Social Welfare and Trust)
- Hobbies: traveling, socializing, playing sports
Languages
English
Full Professional
Urdu
Full Professional
Certification
- Excel skills for business: essentials / Course Era / July 2020
- Skills learned: editing and formatting, alignment, and basic functions and calculations
References
- Sean Michael Turnbull, Manager Centurion, s.turnbull@centurion.net.au
- Jillian Edgar, jillian.edgar@nt.gov.au
- Deepak Raj, deepakraj24505@gamail.com
Timeline
Database Administrator
Centurion Transport
10.2024 - Current
Centralized Support Officer
NT Health
03.2024 - 06.2024
Junior Marketing Analyst
Rakaru (Pvt.) Ltd
01.2020 - 07.2020
Master of Information Technology - Information Systems and Data Science
Charles Darwin University
Bachelor of Business Administration -
Institute of Business Management
Similar Profiles
CHRISTOPHER SCOTTCHRISTOPHER SCOTT
Woodside Contract Coordinator at Centurion TransportWoodside Contract Coordinator at Centurion Transport
Jason CooperJason Cooper
Scheduling Coordinator at Centurion TransportScheduling Coordinator at Centurion Transport
Garth MumfordGarth Mumford
Truck Driver at Centurion TransportTruck Driver at Centurion Transport
Bipol KhadkaBipol Khadka
Team Member at Coles SupermarketTeam Member at Coles Supermarket
Nur AtiqaNur Atiqa
Personal/Admin Assistant at Cozens Johansen LawyersPersonal/Admin Assistant at Cozens Johansen Lawyers