Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
References
Languages
References
Timeline
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Sagar Pantha

Sagar Pantha

Darwin,Australia

Summary

Proven team leader skilled in program management, staff development, and client advocacy. Champion of inclusivity and diversity, fostering positive team culture and stakeholder partnerships. Strong communicator advocating for the rights and well-being of individuals. Dedicated to making a positive impact on the lives of those served. Proficient in quality assurance, issue resolution, and interpersonal communication, with expertise in project management, personnel training, and administration. Sets exemplary standards for work ethic, punctuality, and quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Leader

JMJ Disability Service
Darwin, NT
11.2022 - Current
  • Develop, implement, and review person-centered plans aligned with NDIS goals.
  • Collaborate with stakeholders to ensure support plans meet individual health and wellbeing goals.
  • Maintain regular communication with participants, families, and service providers.
  • Lead and mentor support teams to ensure high-quality service delivery.
  • Monitor adherence to organizational policies and procedures.
  • Manage critical incidents and complaints in line with policies.
  • Ensure workplace health and safety.
  • Participate in on-call duties for organizational responsiveness.
  • Advocate for participants with government and non-government agencies.

Restaurant Manager

Fresh Point Co.
Darwin, NT
03.2020 - 10.2022


- Manage restaurant budget and oversee accounting activities.
- Handle stock control, purchasing, pricing, and ensure compliance with health and safety regulations.
- Monitor customer satisfaction and implement necessary actions.
- Ensure compliance with food safety regulations and sanitation standards.
- Develop strategies for operational efficiency and customer satisfaction.
- Supervise and train staff in customer service, food handling, and safety.
- Manage day-to-day operations, including scheduling and inventory control.
- Oversee recruitment, hiring, onboarding, training, and evaluation of employees.
- Maintain detailed sales records and analyze financial statements for improvement opportunities.

Education

Master of Professional Accounting -

Central Queensland University (CQU)/ Kings Own Institute (KOI)
01.2019

Diploma & Advance Diploma of Leadership and Management -

Australian Career College

Skills

  • Updating Stakeholders
  • Performance Improvements
  • Cross-Functional Collaboration
  • Team Leadership & Development
  • Performance Coaching
  • Policy Enforcement
  • Complaint Handling

Certification

  • NTG PAY Training Certificate
  • One staff Manager : NTG e-learning
  • Certificate IV in Disability support
  • Business Analysis and Process Management:
  • Essential Management Skills:
  • Forensic Accounting and Fraud Examination
  • Email Marketing

Accomplishments

  • Staff of the months Oct 2022, Nov 2022, Jan 2023, Feb 2023, June 2023
  • End Year Excellence Award: 2022
  • Leadership Award 2023
  • End Year Excellence Award: 2023
  • Staff of the Year Finalist 2023

References

Reference will be provided upon request

Languages

English
Full Professional
Nepali
Native/ Bilingual

References

References available upon request.

Timeline

Team Leader

JMJ Disability Service
11.2022 - Current

Restaurant Manager

Fresh Point Co.
03.2020 - 10.2022

Master of Professional Accounting -

Central Queensland University (CQU)/ Kings Own Institute (KOI)

Diploma & Advance Diploma of Leadership and Management -

Australian Career College
Sagar Pantha