Summary
Overview
Work History
Education
Timeline
Generic

Sagar Shrestha

Burwood

Summary

I am a dedicated customer service professional with over three years of experience in a fast-paced environment. My goal is to bring strong customer service and organizational skills to a team-oriented Australian company that values hard work, commitment, and innovation. Throughout my career, I have collaborated with diverse teams to achieve operational goals and implement innovative solutions. My interpersonal skills, professional demeanor, and proficiency in IT tools have enabled me to provide exceptional customer service and streamline workflows. I am confident that I would be a valuable addition to any organization. Core Skills Excellent communication and interpersonal skills Committed to assisting others Collaborative team player with independent initiative Professional demeanor and tactful approach Proficient in using IT tools

Overview

5
5
years of professional experience

Work History

Pharmacy Assistant

Chemist Warehouse
05.2023 - Current
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Marked off large volumes of incoming stock.
  • Labelled and organized stock as per planograms.
  • Handled invoicing and processed credits.
  • Ensured optimal inventory levels by replenishing stock.
  • Assisted customers with general inquiries and provided excellent service.
  • Set up eye-catching displays for catalogue promotions to boost sales and customer engagement.

Operations Supervisor

Jazeera Airways
10.2019 - 02.2023
  • Managed ground services (check-in, boarding, and ramp activities) for Jazeera Airways, ensuring a smooth passenger experience.
  • Collaborated with cross-functional teams to optimize flight schedules, maintain safety standards, and ensure on-time departures.
  • Trained and supervised ground staff to deliver high-quality service and resolve passenger concerns effectively.
  • Enforced safety and security protocols to comply with industry regulations.

Passenger Service Agent

AirFrance/KLM, Air France
03.2019 - 05.2019
  • Provided exceptional customer service as a Passenger Service Agent, welcoming and assisting passengers during check-in and at the gate.
  • Proficiently resolved passenger issues and worked collaboratively with colleagues to ensure a seamless operation.
  • Maintained accurate passenger data in computer systems, contributing to efficient and error-free processes.
  • Demonstrated strong communication skills, effectively assisting passengers with a positive attitude.
  • Thrived in high-pressure situations, consistently delivering outstanding service to passengers.

Education

Masters of Business Analytics -

Western Sydney University
Parramatta, NSW
2025

Bachelors of Business Administration -

Kasem Bundit University
2019

Timeline

Pharmacy Assistant

Chemist Warehouse
05.2023 - Current

Operations Supervisor

Jazeera Airways
10.2019 - 02.2023

Passenger Service Agent

AirFrance/KLM, Air France
03.2019 - 05.2019

Masters of Business Analytics -

Western Sydney University

Bachelors of Business Administration -

Kasem Bundit University
Sagar Shrestha