Sagar Tamang
Homebush West,NSW
Summary
Experienced bartender with a background in mixology and a commitment to delivering outstanding customer service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Bartender Customer Service
Gaslight Inn
06.2023 - Current
- Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, beers, and wines
- Monitor and manage inventory levels of beverages, garnishes, and bar supplies
- Operate and maintain bar equipment, such as blenders, shakers, and ice machines.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Demonstrate proficiency in mixing and garnishing drinks with creativity and precision
- Maintain a comprehensive knowledge of drink recipes, ingredients, and presentation techniques
- Provide excellent customer service by greeting patrons, taking drink orders, and engaging in friendly conversation
- Assess and understand customers' preferences and make recommendations based on their tastes
Customer Service Supervisor
Schnitz
05.2023 - 02.2024
- Welcome customers warmly as they enter the restaurant
- Assist customers in placing their orders, providing menu recommendations if necessary
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Ensure that special requests or modifications to orders are communicated to the kitchen staff
- Collaborate with the kitchen team to ensure timely and efficient service during peak hours
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Process cash transactions accurately and provide correct change
- Handle credit/debit card transactions using POS systems
- Assist with inventory management, ensuring adequate stock levels and minimizing shortages.
Education
High School Diploma - HOTEL MANAGEMENT
Chanakya Higher College
02.2020
Skills
- Bar Operations
- Cash Handling
- Communication and Empathy
- Cognitive Stimulation Programs - Flexible
- Team Collaboration
- Event Coordination for Elderly
- Time Management
- Strong multitasking
- Customer Service
- Highly reliable
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Customer service expertise
References
Swostika Moktan, Tamangswasti4@gmail.com, 0410600411
Timeline
Bartender Customer Service
Gaslight Inn
06.2023 - Current
Customer Service Supervisor
Schnitz
05.2023 - 02.2024
High School Diploma - HOTEL MANAGEMENT
Chanakya Higher College
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