Sagar Babu Aravapalli
operations management
Tarneit,VIC
Summary
Driven Operations Manager with a proven track record at Sweet India Pty Ltd, excelling in operational efficiency and team leadership. Mastered inventory management and customer relationship management, boosting productivity and enhancing client satisfaction. Achieved significant improvements in employee retention and operational cost reduction, demonstrating exceptional problem-solving abilities and interpersonal communication skills.
Overview
8
8
years of professional experience
Work History
Operations Manager
Sweet India Pty Ltd
06.2020 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
Quality Control Coordinator
Prime Hospitals
Hyderbad , telengana
07.2016 - 02.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Education
Hospital Adminstration - Management
Nagarjuna University
India06.2016
Bachelor Of Commerce - Accounting And Business Management
Andhra University
India06.2014
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Operations Monitoring
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Management
- Project Management
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- MS Office
- Maintaining Compliance
- Goal Setting
- Interpersonal Communication
- Client Relationships
- Inventory Control
- Workflow Optimization
- Strategic Planning
- Project management abilities
- Process Improvement
- Schedule Management
- Performance Management
- Health and safety compliance
- Regulatory Compliance
- Workforce Management
- Client Relations
- Continuous improvements
- Process Improvements
- Organizational Management
- Superb time management skills
- Quality Assurance Controls
- Customer Relationship Management (CRM)
- Onboarding and Orientation
- Project planning and development
- Logistics Management
- Delegation
- Invoice Processing
- Conflict Mediation
- Customer Retention
- Retail Operations Management
- Business Administration
- Business Planning
- Logistics Oversight
- Product Management
- Data Management
- Unsurpassed work ethic
- Incidents management
- Cross-Functional Collaboration
- Risk Management
- Purchasing and procurement
- Budget Development and Management
- Cross-functional communications
- Complex problems analysis
- Business Development
- Data Analysis
- Forecasting and Scheduling
- Performance reporting
- Warehouse Operations
- Customer relations specialist
- Process flows
- Cross-Functional Communication
- Process improvement strategies
- Document Control
- Negotiation
- Building and Facility Management
- Maintenance Planning
- Solutions Development
- Vendor Sourcing
- Supply chain distribution
- Supply Chain Management
- Contract Management
- P&L Management
- Performance Evaluations
- Strategic Partnerships
- Expense Reports
- Program Administration
- Cost reduction and containment
- Multidisciplinary Collaboration
- Budgeting and forecasting
- Supply chain logistics
- Procedure Development
- Financial Management
- Sales background
- Data Evaluation
- Cultural Awareness
Timeline
Operations Manager
Sweet India Pty Ltd
06.2020 - 08.2024
Quality Control Coordinator
Prime Hospitals
07.2016 - 02.2018
Hospital Adminstration - Management
Nagarjuna University
Bachelor Of Commerce - Accounting And Business Management
Andhra University
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