Sagarika Kannan
Rossmoyne,WA
Summary
Coordinated Planning Officer consistently praised by management for strong organizational, project management and deadline tracking skills. Motivated and capable professional with 1 year of comprehensive experience in urban planning, non-profit, fundraising and business development. Successful at interfacing well with general public, stakeholders, applicants and public officials.
Overview
7
7
years of professional experience
Work History
Statutory Planning Officer
Town of Cambridge
Perth, WA
01.2024 - Current
- Assessed the impact of proposed developments on surrounding areas, including consideration of environmental impacts.
- Provided technical advice on land use planning matters to members of the public, elected officials, developers, and other stakeholders.
- Collaborated with other divisions, outside institutions and international organizations to integrate plans and activities.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Planning Officer
City of Kalgoorlie-Boulder
Kalgoorlie, WA
11.2022 - 01.2024
- KPI - 110 DA's over the course of employment.
- Assisted in the development of The Local Planning Scheme No. 2 and amended The Local Planning Policies at the City.
- Reviewed applications for development permits against relevant legislation and policies.
- Participated in community consultation meetings to solicit feedback from citizens regarding proposed developments, The Local Planning Scheme No. 2 and The Local Planning Policies at the City.
- Conducted site inspections to verify accuracy of submitted information for development applications.
- Coordinated with other departments on interdepartmental projects that involved land use considerations.
- Attended hearings held by city councils or boards of supervisors relating to development proposals.
- Investigated complaints about violations of zoning regulations or building codes.
- Collaborated with stakeholders to identify potential issues in the planning process.
Retail Consultant
Optus Retail Co.
Perth, WA
02.2018 - 11.2022
- Engaged with customers and recommended products based on needs and requests.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Live Chat Team Leader
Optus Retail Co.
Perth, WA
02.2020 - 12.2020
- Used various skills to resolve problems in reasonable amount of time.
- Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
- Maintained understanding of company computer software, products and services.
- Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Mathematics Tutor
Sakamoto Tutoring PTY LTD
Perth, WA
02.2017 - 12.2020
- Helped students review and understand previous lessons to make connection with new lesson.
- Assisted students in finding useful study methods to enhance academic performance.
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
- Conducted study exercises to help student pass class exam or improve scores on standardized tests.
- Utilized listening and questioning strategies to diagnose student needs and monitor progress.
- Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
- Maintained records of students assessment results, progress, feedback and school performance.
- Participated in training and development sessions to improve tutoring practices or learn new tutoring techniques.
Education
Master of Urban Design -
University of Western Australia
Perth, WA12.2024
Bachelor of Arts - Architecture
University of Western Australia
Perth, WA07.2022
High School Diploma -
Rossmoyne Senior High School
Rossmoyne, WA10.2016
High School Diploma -
Global Indian International School
Singapore05.2014
Skills
- Presentation Skills
- Data Gathering and Documentation
- Critical Thinking
- Friendly, Positive Attitude
- Problem Resolution
- Active Listening
- Computer Skills
- Good Work Ethic
- Organizational Skills
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Tamil
Native/ Bilingual
Telugu
Native/ Bilingual
References
References available upon request.
Timeline
Statutory Planning Officer
Town of Cambridge
01.2024 - Current
Planning Officer
City of Kalgoorlie-Boulder
11.2022 - 01.2024
Live Chat Team Leader
Optus Retail Co.
02.2020 - 12.2020
Retail Consultant
Optus Retail Co.
02.2018 - 11.2022
Mathematics Tutor
Sakamoto Tutoring PTY LTD
02.2017 - 12.2020
Master of Urban Design -
University of Western Australia
Bachelor of Arts - Architecture
University of Western Australia
High School Diploma -
Rossmoyne Senior High School
High School Diploma -
Global Indian International School
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