Sagar Tamang
Hurstville,NSW
Summary
Enthusiastic Area Support Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of HSE practices. Motivated to learn, grow and excel in FM sector.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Area Support Manager
ISS Facility Services
Sydney, NSW
06.2019 - Current
- Lead and motivate large team of approx. 300 member at multiple sites.
- Achieve monthly and quarterly KPI's set up.
- Dealt any sort of problem with effective way before escalating to management.
- Established and monitored customer service at its best. Maintain long-term relationship with clients and highly coordinated with senior management at same time.
- Conducted training and mentored team members bring consistency on job standard as to specifications.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
Site Supervisor
Menzies Property Services
Sydney, NSW
02.2018 - 02.2019
- Developed work schedules for 200 permanent team members to maximize shift coverage.
- Resolved issues between employees and customers using company policies and effectively.
- Inspected cleanliness of common areas and offices every day.
- Safe work practices, make workplace better for everybody
- Conduct monthly inspection making sure OHSE being followed and report to area manager.
Education
Operations And Front Office Management - Small Business Operations
Eprabidhhi Institute of Technology
Kathmandu, Nepal06.2017
Master of Arts - English Literature
Tribhuwan University
Kathmandu12.2016
Bachelor of Arts - Critical Thinking, Sociology And Anthropology
RR Campus
Kathmandu, Nepal12.2013
Skills
- Manager Support
- Exceed Customer Care Responsibility
- Handle large scale of teams
- Perform Budget constraints
Certification
- Cert III in Cleaning Operation and Training
- Database Management Administrator (DBA)- Oracle
- Diploma in Computer Applications
- Microsoft Office and Operation
Timeline
Area Support Manager
ISS Facility Services
06.2019 - Current
Site Supervisor
Menzies Property Services
02.2018 - 02.2019
Operations And Front Office Management - Small Business Operations
Eprabidhhi Institute of Technology
Master of Arts - English Literature
Tribhuwan University
Bachelor of Arts - Critical Thinking, Sociology And Anthropology
RR Campus
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