Sage Gim
Beechboro,NSW
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Kakao Mobility
01.2024 - 10.2024
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
FOH Staff Member
Ashley Queens (Family Restaurant)
06.2023 - 12.2023
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
- Addressed customer complaints professionally and efficiently, turning potentially negative experiences into opportunities for improvement.
Sales Associate
Ivy Club Uniform Store
01.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista
Coffeebanhada
04.2020 - 02.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Science - Aeronautical Science and Flight Operation
Cheongju University
South Korea02-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Stocking and receiving
- POS system operation
Accomplishments
- Awarded “Employee of the Month” in January & February 2023.
Languages
English
Professional Working
Korean
Native or Bilingual
Timeline
Administrative Assistant
Kakao Mobility
01.2024 - 10.2024
FOH Staff Member
Ashley Queens (Family Restaurant)
06.2023 - 12.2023
Sales Associate
Ivy Club Uniform Store
01.2022 - 02.2023
Barista
Coffeebanhada
04.2020 - 02.2021
Bachelor of Science - Aeronautical Science and Flight Operation
Cheongju University
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