Sahaanah Balasuriya
Keysborough,VIC
Summary
Developed strong customer relationship-building skills and effective communication techniques in fast-paced sales environment. Excel at identifying customer needs and providing tailored solutions, while consistently meeting team goals. Looking to transition into new field, leveraging solid foundation in customer service and sales strategies with 4 years of experience. Energetic and personable candidate ready to bring exceptional interpersonal skills and collaborative attitude to sales team.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Cotton On
06.2024 - 04.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Retail Sales Representative
Sephora
11.2023 - 09.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Boosted customer satisfaction by providing exceptional product knowledge personalised recommendations.
Customer Service Representative
The Cheesecake Shop
07.2021 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Skills
- Customer relationship building
- Merchandise display
- Strategic sales planning
- Upselling and cross selling
- Sales software proficiency
- Interpersonal communication skills
- Teamwork and collaboration
- Problem-solving
- POS system operations
- Stock rotation techniques
Languages
Tamil
Native or Bilingual
Timeline
Retail Assistant
Cotton On
06.2024 - 04.2025
Retail Sales Representative
Sephora
11.2023 - 09.2024
Customer Service Representative
The Cheesecake Shop
07.2021 - 08.2023
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