Results-driven operations manager with expertise in inventory management, team leadership, and conflict resolution. Proven ability to enhance customer satisfaction through effective staff training and performance coaching.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Manager
Guzman y Gomez
06.2024 - Current
Managed daily operations to ensure smooth restaurant service.
Oversaw inventory management and ordering of supplies.
Trained staff on menu items and customer service standards.
Coordinated staff schedules to optimize shifts and coverage.
Handled customer complaints to enhance dining experience.
Monitored staff performance and addressed issues.
Coached, mentored and trained team members in order to improve their job performance.
Crew Membe
Kebab Meadow
06.2025 - 12.2025
Prepared fresh ingredients for kebabs and other menu items daily.
Assisted customers with menu selections and provided excellent service.
Maintained cleanliness and organization of workstations throughout shifts.
Collaborated with team members to ensure smooth kitchen operations during peak hours.
Crew Member
Curry Craves
02.2025 - 06.2025
Provided exceptional customer service to enhance dining experiences.
Prepared and served food items according to established recipes and standards.
Maintained cleanliness and organization in the kitchen and dining areas.
Operated kitchen equipment safely and efficiently during busy shifts.
Manager
ATMEX
Sydney, NSW
08.2024 - 02.2025
Recruited and hired qualified candidates to fill open positions.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Analyzed customer feedback data to develop action plans for improving services offered.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Created monthly reports for senior management summarizing operational performance metrics.