Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Monalisa Orthi

Leumeah,NSW

Summary

Results-driven operations manager with expertise in inventory management, team leadership, and conflict resolution. Proven ability to enhance customer satisfaction through effective staff training and performance coaching.

Overview

2
2
years of professional experience
2
2
Certifications

Work History

Manager

Guzman y Gomez
06.2024 - Current
  • Managed daily operations to ensure smooth restaurant service.
  • Oversaw inventory management and ordering of supplies.
  • Trained staff on menu items and customer service standards.
  • Coordinated staff schedules to optimize shifts and coverage.
  • Handled customer complaints to enhance dining experience.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.

Crew Membe

Kebab Meadow
06.2025 - 12.2025
  • Prepared fresh ingredients for kebabs and other menu items daily.
  • Assisted customers with menu selections and provided excellent service.
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Collaborated with team members to ensure smooth kitchen operations during peak hours.

Crew Member

Curry Craves
02.2025 - 06.2025
  • Provided exceptional customer service to enhance dining experiences.
  • Prepared and served food items according to established recipes and standards.
  • Maintained cleanliness and organization in the kitchen and dining areas.
  • Operated kitchen equipment safely and efficiently during busy shifts.

Manager

ATMEX
Sydney, NSW
08.2024 - 02.2025
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.

Education

Bachelors of IT - Information Technology

Apex Education
02-2027

Skills

  • Project management
  • Team building
  • Inventory management
  • Problem resolution
  • Effective communication
  • Business administration
  • Sales techniques
  • Marketing
  • Staff development
  • Task delegation

Certification

RSA.

Languages

English
Full Professional
Bengali
Full Professional
Hindi
Full Professional

Timeline

Crew Membe

Kebab Meadow
06.2025 - 12.2025

Crew Member

Curry Craves
02.2025 - 06.2025

Manager

ATMEX
08.2024 - 02.2025

Manager

Guzman y Gomez
06.2024 - Current

Bachelors of IT - Information Technology

Apex Education
Monalisa Orthi