SAHAN ADIKARAM MUDIYANSELAGE
Adelaide
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Agent
Sixt Car Rentals
Adelaide Airport, Australia
05.2023 - Current
- Perform inspections and keep complete, accurate records of the vehicle's condition
- Move and park vehicles, deliver vehicles to correct locations
- Perform inspections to ensure that each step of the cleaning process has been completed
- Described product and service details to customers to provide information on benefits and advantages.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Kitchen Hand Assistant/ Cook
CAFÉ PAPARAZZI
Adelaide, Australia
03.2022 - 05.2023
- Ensure suppliers delivery of food items are kept at the appropriate place using FIFO method
- Check freshness of food and discard out-of-date items
- Ensure compliance with all health and safety regulations within both hot kitchen and pizza section areas
- Completes hot meals preparation by sauteing, frying and assembling and refrigerating cold ingredients
- Adheres to proper food handling and maintains temperature and HACCP
Kitchen Hand Assistant
PANGAEA KITCHEN
Adelaide, Australia
02.2021 - 02.2022
- Setting up workstations and operating kitchen
- Measuring and weighing ingredients
- Presenting and garnishing dishes
- Keeping up cooking techniques and methods
- Adheres to proper food handling and maintains temperature and HACCP
- Preparing required Mise En Place of food ingredients for both pizza section and hot kitchen
Cleaner
SOUTHERN CROSS CLEANING
Adelaide, Australia
03.2019 - 05.2021
- Disposing of trash from bins and containers
- Polishing furniture and room accessories as needed
- Scrubbing sinks, basins, and toilets in private bathrooms
- Cleaning windows, glass surfaces, and mirrors
- Ensuring workplace is clean and tidy for following working day
Process Worker
TECSIDE GROUP
Melbourne, Australia
07.2018 - 02.2019
- Loading and unloading raw materials and finished products
- Performing fast-paced assembly and packing work, and meeting production targets
- Checking at least 100 of products per day to ensure it meet quality standard
- Operating machines, equipment, cleaning all machineries
Education
Aged Care & Disability Level 3 -
Auz Training
Adelaide, SA10.2024
Diploma - Hospitality Management
Adelaide College of Technical Education
Adelaide, SA03.2021
Certificate IV - Commercial Cookery
Adelaide College of Technical Education
Adelaide, SA10.2020
Certificate III - Commercial Cookery
Adelaide College of Technical Education
Adelaide, SA01.2020
Commercial Cookery 3 & 4 -
Pullman Adelaide
Adelaide, SA01.2020
Skills
- Multitasking and Organizing
- Product Knowledge
- Workplace Safety
- Productivity and Time Management
- Food safety understanding
- Kitchen Cleaning and Maintenance
- Health Code Compliance
- Food Quality Standards
- Food Portioning and Packaging
- Decision - Making
- Active Listening
- Vehicle Knowledge
Certification
- NDIS Worker Orientation Certificate
- DCSI Clearance Certificate
- Hand Hygiene Certificate
- Certificate 3 In Aged Care & Disability
- Certificate 3 In Commercial Cookery
- Certificate 4 In Commercial Cookery
- Diploma In Hospitality Management
- First Aid & CPR Certificate
Professionalplacements
- Commercial Cookery 3 & 4, Pullman, Adelaide, SA, 06/01/19, 01/01/20
- Aged Care & Disability, Hope Valley, SA, 05/02/24, 23/02/24
Timeline
Customer Experience Agent
Sixt Car Rentals
05.2023 - Current
Kitchen Hand Assistant/ Cook
CAFÉ PAPARAZZI
03.2022 - 05.2023
Kitchen Hand Assistant
PANGAEA KITCHEN
02.2021 - 02.2022
Cleaner
SOUTHERN CROSS CLEANING
03.2019 - 05.2021
Process Worker
TECSIDE GROUP
07.2018 - 02.2019
Diploma - Hospitality Management
Adelaide College of Technical Education
Certificate IV - Commercial Cookery
Adelaide College of Technical Education
Certificate III - Commercial Cookery
Adelaide College of Technical Education
Commercial Cookery 3 & 4 -
Pullman Adelaide
Aged Care & Disability Level 3 -
Auz Training