SAHAN SUBASINGHE
Rowville
Summary
Collaborative and driven with strong emphasis on building positive relationships and fostering teamwork. Skilled in conflict resolution, effective communication, and problem-solving, The role involves overseeing daily operations, managing staff, ensuring customer satisfaction, and addressing any issues that arise in the absence of the permanent manager.
Overview
7
7
years of professional experience
Work History
Relief Manager
RingWood Lake INN
09.2024 - Current
- Reviewed customer complaints or inquiries promptly and identified opportunities for improvement
- Assisted customers in resolving issues related to products or services provided by the organization
- Provided feedback to management regarding potential process improvements that would improve efficiency
- Resolved conflicts between employees by using active listening techniques and offering creative solutions
Student Nurse
Employease
03.2024 - 11.2025
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
- Performed regular rounds to check on well-being of patients.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
Crew Member Shift Manager
McDonalds
02.2019 - 04.2023
- Utilized problem-solving skills to resolve conflicts between coworkers or customers in an efficient manner
- Provided feedback to employees regarding performance issues or concerns
- Conducted weekly meetings with crew members to discuss upcoming promotions or changes in policy
- Performed daily opening and closing duties such as counting money, reconciling tills, restocking supplies
- Demonstrated excellent customer service skills while ensuring all orders were accurate and timely
- Created weekly shift schedules according to store demands and labor costs
- Supported other departments within the store during peak hours or busy periods
- Maintained a clean and safe work environment by adhering to all safety standards
Education
Diploma in Nursing -
Employease
11.2024
Diploma in Information Technology -
Deakin University
06.2020
Skills
- Troubleshooting issues
- Incident Reports
- Lesson Planning
- Staff Supervision
- Crisis Management
- Quality service
- Staff supervision
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Team leadership
Languages
English
Professional Working
Timeline
Relief Manager
RingWood Lake INN
09.2024 - Current
Student Nurse
Employease
03.2024 - 11.2025
Crew Member Shift Manager
McDonalds
02.2019 - 04.2023
Diploma in Information Technology -
Deakin University
Diploma in Nursing -
Employease
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