Summary
Overview
Work History
Education
Skills
Websites
Certification
Extra Curricular Activities
Personal Information
Timeline
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Sahan Wijesinghe

Deanside,VIC

Summary

An engineering student currently undertaking a Bachelor’s Degree of Engineering (Civil and Infrastructural) (Honours), with a heavy focus on project management. Previous employment has strengthened work ethic and has led to a development in core strengths of time management, collaborative problem solving and attention to detail. A reliable and honest student with a positive “can do” attitude as well as a strong capability of achieving goals both individually and as part of a team. Offering diverse and solid technical skills coupled with complete knowledge of relevant engineering standards. Currently seeking opportunities to advance and further develop knowledge in a hands-on environment with one of Australia’s leading infrastructure and mining companies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Private Maths Tutor

Self Employed
01.2019 - Current
  • Created and shared math resources and materials to boost student comprehension.
  • Administered and evaluated math assessments to identify areas of strengths and weaknesses.
  • Explained math concepts in caring and encouraging environment to help kids thrive and learn.
  • Supported students with helpful study habits and exam strategies.

Public Servant

Serco Group Plc
08.2021 - 12.2022
  • Addressed customer inquiries through providing accurate information to clients, troubleshooting issues and resolving client complaints in timely fashion.
  • Assisted insolvency practitioners, accountants and clients in Australian federal taxation laws and legal reporting services.
  • Answered average of 70 calls per day, whilst maintaining
    average handling time of 340 seconds, in top 2% for
    business.
  • Achieved customer satisfaction rating of 90%, exceeding
    business target.

Personal Banking Service Officer

NAB
08.2019 - 03.2021
  • Assisted customers in internet banking, credit card assistance and business product and service information.
  • Addressed customer inquiries by providing accurate product and service information for customer, provided effective resolved for customer issues and resolving client complaints in timely fashion.
  • Resolved average of 65 calls per day, and maintained average handling time of 395 seconds, exceeding business target.
  • Achieved customer satisfaction rating of 80% throughout my employment.

Salesperson

Luxe Wheels
09.2019 - 12.2019
  • Assisted customers in selecting products and services offered by business.
  • Handled customer purchases with cash and credit card transactions.
  • Enhanced experience of customers through customer service capabilities.
  • Prioritised safety and health of customers by maintaining hygiene of business.
  • Collaborating in group setting to ensure excellent customer experience is upheld in busy time periods.

Deliverperson

TFMXpress
11.2018 - 03.2019
  • Obtained skills such as time management and gained understanding of how to plan and organise certain tasks that had to be completed.
  • Worked in collaboration with other departments to ensure exceptional customer service with delivery of high-end items.
  • Adhered to safety rules when operating heavy rigid vehicles.
  • Handled credit invoices and collected proper to
    proceed with transactions.
  • Carefully packed and unpacked goods.
  • Assisted customers and report any customer complaints.

Volunteer Tutor for Refugee Students

St Albans Library
03.2018 - 08.2018
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Helping students engage and increase their academic curiosity to create better foundation for mainstream education.

Education

Penleigh & Essendon Grammar School
Keilor East, VIC

Bachelor of Engineering (Civil And Infrastructure) - (Honours)

RMIT University
Melbourne, VIC

Skills

  • Microsoft Office
  • Project Planning
  • Time Management
  • Organisational Skills
  • Customer Service
  • Interpersonal Communication
  • Analytical Thinking
  • Networking

Websites

Certification

  • Full Driver's Licence (Manual)
  • Excel Certification - Linkedin
  • Python Certification - Linkedin

Extra Curricular Activities

  • Active member of Genesis Cricket Club since 2019
  • Represented Caroline Springs Cricket Club (2009-2018)

Personal Information

Date of Birth: 05-07-2000

Timeline

Public Servant

Serco Group Plc
08.2021 - 12.2022

Salesperson

Luxe Wheels
09.2019 - 12.2019

Personal Banking Service Officer

NAB
08.2019 - 03.2021

Private Maths Tutor

Self Employed
01.2019 - Current

Deliverperson

TFMXpress
11.2018 - 03.2019

Volunteer Tutor for Refugee Students

St Albans Library
03.2018 - 08.2018

Penleigh & Essendon Grammar School

Bachelor of Engineering (Civil And Infrastructure) - (Honours)

RMIT University

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Sahan Wijesinghe