Sahani Dharmasena
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Coles Express
08.2022 - Current
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Representative
Coles Express
11.2019 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to managers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Commerce - Accounting
Deakin University
Melbourne, VIC03.2019
Skills
- Customer Relations
- Department Oversight
- Loss Prevention
- Stock Management
- Employee Scheduling
- Retail Operations
- POS Systems Operations
- Inventory Counting
- Order Management
Timeline
Assistant Store Manager
Coles Express
08.2022 - Current
Customer Service Representative
Coles Express
11.2019 - 08.2022
Bachelor of Commerce - Accounting
Deakin University
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