Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic
Sahar Ansari

Sahar Ansari

Melbourne,VIC

Summary

Energetic and people-focused professional with over 20 years of diverse experience across aviation, customer service, office administration, quality control, and creative photography. Whether greeting clients at a reception desk, resolving order issues, leading international cabin crews, or inspecting products with a critical eye, I bring warmth, efficiency, and attention to detail to every interaction. My passion lies in creating memorable customer experiences—face-to-face, over the phone, or via email—always striving to make people feel seen, supported, and satisfied. With a deep appreciation for aesthetics, service excellence, and teamwork, I am now eager to bring my skills into a dynamic retail environment where I can lead, serve, and connect every day.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Quality Control Assistant

Playgro Ptd Lty
Cheltenham, VIC
09.2024 - Current

Playgro – Melbourne, Australia | 2023 – Present

  • Inspected children’s products for safety and aesthetic compliance, reporting on defects and quality issues.
  • Conducted routine inspections of products for quality assurance standards.
  • Provided feedback to manufacturing teams regarding quality control issues identified during inspections.

Customer Service Officer

Playgro Ptd Lty
Cheltenham, VIC
09.2023 - 09.2024
  • Provided front-desk customer service and administrative support in a busy office environment.
  • Handled order processing and shipping coordination for wholesale and retail clients.
  • Worked closely with the supply team to track stock levels, prepare dispatches, and resolve order issues.
  • Assisted customers with inquiries and product information using company systems.
  • Managed office supplies and inventory for efficient operations.
  • Processed invoices on a timely basis according to established procedures.

Flight Purser

Mahan Airline
Tehran, Iran
01.2007 - 12.2022

Mahan Air – Tehran, Iran | 2007 – 2022

  • Led cabin crews across international flights with a strong focus on service excellence, passenger satisfaction, and team cohesion.
  • Recruited, trained, and mentored new flight attendants.
  • Taught safety protocols and coached team performance, contributing to award-winning team service.
  • Managed on-board inventory, schedules, and service delivery in a high-stakes environment.

Flight Attendant

Mahan Airline
Tehran, Iran
01.2002 - 01.2007

Mahan Air – Tehran, Iran | 2002 – 2007

  • Delivered exceptional passenger care across long-haul and domestic flights.
  • Recognized for outstanding customer service and attention to detail.
  • Promoted to business-class crew within one year.

Education

Diploma - Photography

Tehran Technical And Vocational Education School
Tehran, Iran
01-2023

One Day Course - HLDAID011 Provide First Aid

Short Courses Australia
Melbourne, VIC
01-2023

One Day Course - Provide Responsible Service of Alcohol

Short Courses Australia
Melbourne, VIC
01-2023

High School Diploma -

Nikan
Tehran, Iran
06-2000

Skills

  • Customer-Centric & Service-Oriented
  • Team Leadership & Coaching
  • Strong Eye for Detail & Visual Presentation
  • Multi-tasking & Problem Solving
  • Fluent in English & Farsi
  • Excellent Communication & Interpersonal Skills
  • Adaptability & Cultural Sensitivity

Accomplishments

🏆 Best Employee of the Year – Mahan Air, 2008
🏆 Best Flight Purser – Mahan Air, 2008

Languages

English
Professional
Persian
Professional

Certification

  • First Aid & CPR Certification (renewed biennially)
  • Leadership & Team Management Training
  • Crew Resource Management | Aviation Security | Cabin Crew Instructor
  • Extensive safety & emergency training, incl. water & firefighting drills

Timeline

Quality Control Assistant

Playgro Ptd Lty
09.2024 - Current

Customer Service Officer

Playgro Ptd Lty
09.2023 - 09.2024

Flight Purser

Mahan Airline
01.2007 - 12.2022

Flight Attendant

Mahan Airline
01.2002 - 01.2007

Diploma - Photography

Tehran Technical And Vocational Education School

One Day Course - HLDAID011 Provide First Aid

Short Courses Australia

One Day Course - Provide Responsible Service of Alcohol

Short Courses Australia

High School Diploma -

Nikan
Sahar Ansari