Sahar Azimzadegan
Adelaide,SA
Summary
Motivated professional who adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines every time. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Support/Sales
Haneco Lighting
05.2024 - Current
- Answer all incoming phone calls and emails from our clients Australia wide
- Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination
- Process sales and order so that customer orders are dispatched, invoiced, and paid accurately and on time using SAP software
- Partner with Inside Sales to assist in achieving sales goals
- Process warranty claims through Salesforce software
- Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders
- Authorizes credit memos/refunds within policy and according to established procedure
- Navigat complex software systems to efficiently access and update customer information during calls.
Customer Service Assistant
Baby Bunting
12.2022 - 04.2024
- Expertly guide customers through our range of brands and products.
- Develope strong relationships with customers, establishing trust and loyalty through attentive service.
- Collaborate with team members to improve overall customer experience and boost company reputation.
- Manage customer complaints effectively, offering solutions that exceeded expectations.
- Contribute to sales growth by up-selling additional products or services when appropriate.
- Achieve high levels of accuracy when processing transactions/orders which led to reduced errors and increase customer satisfaction.
- Stay on top of stock levels around the store
- Train new employees on company procedures, products, and best practices in customer service.
Inbound Call -Customer Service Representative
TSA Group (TELSTRA Call Centre)
04.2022 - 10.2022
- Navigate through multiple systems whilst maintaining customer engagement on the phone
- Confidently handle technology faults, complaints and trouble-shooting issues
- Work towards achievable service targets
- Expert at Sales Force App
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Respond proactively and positively to rapid change.
- Contribute to sales growth by upselling products and services based on individual customer requirements.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
Restaurant Owner/Manager
Burger Republic Bar-Restaurant
03.2018 - 03.2022
- Source vendors, negotiate contracts and manage efficient deliveries of high-quality supplies.
- Schedule and direct staff in daily work assignments to maximize productivity
- Train staff in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Stay on top of the Stock and ordering.
- Manage payroll, daily deposits, and cost controls.
- Launch successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Ensure compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
Biomedical Technical Manager
FARDAVAR Medical Company
10.2011 - 06.2012
- Company Overview: Exclusive Distributor of BIOMERIEUX Company
- Advise and assist in the application of instrumentation in clinical environments
- Install, adjust, maintain, repair, or provide technical support for biomedical equipment
- Keep documentation of service histories
- Advise hospital administrators on the planning, acquisition, and use of medical equipment
- Manage team of engineers by creating schedules, tracking inventory, creating and using budgets, and overseeing contract obligations and deadlines
- Conduct preventative maintenance on installed equipments
- Prepare, review and maintain maintenance schedules, design documentation, or operational reports or charts
- Supervising 6 biomedical engineers
- Installation of 45 DAVINCI systems in IBTO(Iranian Blood Transfusion Organization) in different states
- Work with other senior biomedical engineers to finish coordinate the installation
- Produce high quality work with good awareness of time management
- Ensure accuracy and quality of all paperwork
- Report to the technical manager of IBTO on a monthly basis
Technical Support Engineer
FARDAVAR Medical Company
05.2010 - 10.2011
- Test or calibrate components or equipment, following manufacturers' manuals and troubleshooting techniques, using hand tools, power tools, or measuring devices.
- Developed and implemented preventive maintenance procedures such as cleaning, lubricating, or adjusting equipment.
- Keep records of maintenance, repair, and required updates of equipment
- Disassemble malfunctioning equipment and remove, repair, or replace defective parts
- Study technical manuals or attend training sessions provided by equipment manufacturers to maintain current knowledge
- Solder loose connections, using soldering iron.
- Explain or demonstrate correct operation or preventive maintenance of medical equipment to personnel
- Report directly to the service department's head manager on a weekly basis
- Update the software of operating system
- Provide a list of customers requesting for an in-site visit
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Application Specialist
FARDAVAR Medical Company
07.2008 - 05.2010
- Increase customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Troubleshoot equipment and reagent problems
- Assist in the development of product documentation, creating easy-to-follow user guides and manuals.
- Train customers in all aspects of use of devices , consumables and software
- Offer specific training programs to help workers maintain or improve job skills
- Negotiate contracts with clients
- Deliver a brief daily meeting with the sales team
- Report the number of sold devices on weekly basis to sales manager
- Prepare and track check list of ordering spare parts from the main company.
- Contact eager customers to explain pros and cons of using this equipment in their laboratories on daily basis
- Prove successful working within tight deadlines and a fast-paced environment.
- Increase the number of sold devices to 4 times compare with the similar period on previous years which made VIDAS and Mini VIDAS the most installed Immunoassay systems in the country.
- Collaborate with marketing teams to promote product offerings at industry events, increasing brand visibility and generating leads.
- Translate technical concepts and information into terms parties could easily comprehend.
Education
M.Sc. - Electrical Engineering, Bio-Electric
UNIVERSITY OF TEHRAN
02.2009
B.Sc. - Science, Biomedical Engineering, Bio-Electric
SIENCE AND RESEARCH BRANCH OF AZAD UNIVERSITY
11.2005
Diploma - Mathematics & Physics
BOO-ALI HIGH SCHOOL
01.2000
Skills
- Application Specialist
- Product Knowledge
- Customer Support
- Remote Support
- Computer skills
- Critical thinking
- Customer Education
- Technical Support
Certification
- Certificate of service engineer and application specialist of full automated ELISA system, Davinci, from Biomerieux.
- Certificate of application specialist of MECS PE software.
- Certificate of service engineer of VIDAS, from Biomerieux.
- Certificate of service engineer and application specialist of miniVIDAS, from Biomerieux.
References
References available upon request
Timeline
Customer Service Support/Sales
Haneco Lighting
05.2024 - Current
Customer Service Assistant
Baby Bunting
12.2022 - 04.2024
Inbound Call -Customer Service Representative
TSA Group (TELSTRA Call Centre)
04.2022 - 10.2022
Restaurant Owner/Manager
Burger Republic Bar-Restaurant
03.2018 - 03.2022
Biomedical Technical Manager
FARDAVAR Medical Company
10.2011 - 06.2012
Technical Support Engineer
FARDAVAR Medical Company
05.2010 - 10.2011
Application Specialist
FARDAVAR Medical Company
07.2008 - 05.2010
B.Sc. - Science, Biomedical Engineering, Bio-Electric
SIENCE AND RESEARCH BRANCH OF AZAD UNIVERSITY
Diploma - Mathematics & Physics
BOO-ALI HIGH SCHOOL
M.Sc. - Electrical Engineering, Bio-Electric
UNIVERSITY OF TEHRAN
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