Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Assistant
Yiros Club
Salisbury, SA
2020.08 - Current
Take orders and serve customers
Assist in serving quality food and beverages.
Prepare billings for customers for services offered.
Collect cash from customers.
Stocking pastry displays and other inventory, and cleaning facility
Making coffee using coffee machine.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
Travel Consultant
Global Air Travel
Prospect, SA
2019.01 - 2019.12
Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations.
Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 100%
Organized trips for individual, family and business travelers
Collected, handled and documented payments for travel services and associated feels
Arranged travel accommodations for groups, couples, executives and special needs clients
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
Housekeeping Attendant
Ibis Hotel, Accor Hotels
Adelaide, SA
2017.07 - 2018.11
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
Engaged with guests on room requirements and amenities to promote overall satisfaction
Disposed of trash and recyclables each day to avoid waste buildup
Responded to requests from patrons for linens and toiletries
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
Used chemicals by following all safety protocols and procedures to avoid burns and injuries
Restocked room supplies such as facial tissues for personal touch with every job
Family Daycare Educator
Learn4Good Family Day Care
Munno Para, SA
2016.02 - 2017.06
Supervise activities of children in their care
Ensuring their physical safety at all times.
Support and guide children's behavior using positive strategies.
Maintain safe, clean and appealing environment for children.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
Identified issues, analyzed information and provided solutions to problems