Sahar Kazemi
Customer Service Assistant
Adelaide,SA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Assistant
Yiros Club
Salisbury, SA
08.2020 - Current
- Take orders and serve customers
- Assist in serving quality food and beverages.
- Prepare billings for customers for services offered.
- Collect cash from customers.
- Stocking pastry displays and other inventory, and cleaning facility
- Making coffee using coffee machine.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
Travel Consultant
Global Air Travel
Prospect, SA
01.2019 - 12.2019
- Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 100%
- Organized trips for individual, family and business travelers
- Collected, handled and documented payments for travel services and associated feels
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
Housekeeping Attendant
Ibis Hotel, Accor Hotels
Adelaide, SA
07.2017 - 11.2018
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Disposed of trash and recyclables each day to avoid waste buildup
- Responded to requests from patrons for linens and toiletries
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Used chemicals by following all safety protocols and procedures to avoid burns and injuries
- Restocked room supplies such as facial tissues for personal touch with every job
Family Daycare Educator
Learn4Good Family Day Care
Munno Para, SA
02.2016 - 06.2017
- Supervise activities of children in their care
- Ensuring their physical safety at all times.
- Support and guide children's behavior using positive strategies.
- Maintain safe, clean and appealing environment for children.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Identified issues, analyzed information and provided solutions to problems
Education
High School Diploma -
Thebarton Senior College
40 Ashley Street, Torrensville, Adelaide, SA 03.2014 - 12.2016
High School Diploma -
Tafe SA
120 Currie Street Adelaide SA 03.2020 - 12.2020
High School Diploma -
Tafe SA
120 Currie Street Adelaide SA 07.2021 - Current
Skills
Computer proficient
Retail Management
Exceptional Customer service
Problem-Solving
Interpersonal Skills
Active Listening
Communication
Timeline
High School Diploma -
Tafe SA
07.2021 - Current
Customer Service Assistant
Yiros Club
08.2020 - Current
High School Diploma -
Tafe SA
03.2020 - 12.2020
Travel Consultant
Global Air Travel
01.2019 - 12.2019
Housekeeping Attendant
Ibis Hotel, Accor Hotels
07.2017 - 11.2018
Family Daycare Educator
Learn4Good Family Day Care
02.2016 - 06.2017
High School Diploma -
Thebarton Senior College
03.2014 - 12.2016