SAHAR MOUKAHAL
Sydney,NSW
Summary
PERSONAL INFORMATION
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Live Operation Lead
Stan
03.2022 - Current
- Leading and managing the Live Operations Team with over 25 Live Operations Coordinators and assistants
- Ensure seamless live stream transmission on the platform, handling over 40 concurrent live streams at one time.
- Oversee and monitor all platform pages and feeds through the Content Management System (CMS).
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability
- Collaborate with the Technology and Product teams to conduct, test, and implement updates.
- Introduced innovative technologies to modernise operations, resulting in enhanced productivity and streamlined processes.
- Implement data-driven decision-making to improve operational effectiveness and profitability.
- Optimise workflow efficiencies using industry best practices.
- Produce page heroes and asset tiles.
- Handle all staff rostering daily and for all major events like tennis Grand Slams and the Olympics 2024.
- Provide daily/weekly live source run sheets to the team.
- Make staffing decisions for live streams/events and coordinate last-minute requirements.
- Book primary feeds with delivery partners.
- Follow up and escalate VOD delivery issues as needed.
- Write and implement department procedures and update manuals via Confluence; act as the escalation point for Live Ops and the broader business.
- Liaise with internal and external stakeholders to improve processes.
- Define, evaluate, and review best practices for delivering top-tier live events, including Ultra HD live streams.
- Conduct performance reviews to evaluate team members’ contributions.
- Manage crisis situations, maintaining focus on priorities and guiding rapid resolution.
- Manage cross-functional teams for seamless project collaboration.
- Develop strong relationships with key stakeholders for effective communication and better decision-making.
Freelance Live Operation Assistant
Stan
11.2021 - 03.2022
- Set up to 5 live streams ahead of matches/events and monitor the full broadcast for any faults or technical issues that must be resolved
- Complete operational processes including organising and publishing full match replays, mini matches for on-demand
- Work collaboratively with the Stan Technology team on reporting, troubleshooting, and resolving relevant faults for future broadcasts
- Facilitating all presentation requirements to ensure seamless live streaming and a great experience for the audience
- Maintain platform presentation through Content Management Service (CMS)
Presentation Coordinator
Telstra Broadcast Service
08.2019 - 03.2022
- 24/7 shift rotation
- Ensure broadcast transmission is seamless continuity of on-air programming for up to 24 channels and various markets For SBS Channels and Prime network markets
- Perform necessary adjustments to on-air playlists to meet client requirements
- Liaise with Network and Studio while coordinating live programming
- Ability to work under pressure and ensure minimum outage on air
- Log a concise and effective fault report when faults are identified
- Assure all broadcasting programming, promo, and commercials comply with Australian
- Code of Practice, Coordinating on multiple clients’ channels, multi-tasking for individual client requirements.
Freelance Presentation Coordinator - Live Sport
Foxtel Media Group Artarmon
03.2020 - 03.2022
- Coordinating back-to-back live and non-live sports events, while also maintaining communication with OB, Producers, and Directors.
- Operating programs; Harris DC series, Viz, ScheduALL, and Media Prep Tool
Presentation Coordinator
MediaHub Australia Ingleburn N.S.W
03.2012 - 02.2017
- 24/7 shift rotation
- Ensure broadcast transmission is a seamless continuity of on-air programming and live events for up to 24 channels, mainly managing the ABC Network and Win markets
- Perform necessary adjustments to on-air playlists to meet client requirements
- Liaise with Network and Studio while coordinating live programming
Ability to work under pressure and ensure minimum outage on air
Log a concise and effective fault report when faults are identified
Assure all broadcasting programming, promo, and commercials comply with Australian
Code of Practice,Coordinating on multiple clients’ channels, multi-tasking for individual client requirements.
Presentation Assistant
Foxtel North Ryde
01.2010 - 03.2011
- Ensure broadcast transmission is a seamless continuity of on-air programming and live events for up to 12 channels,
- Perform necessary adjustments to on-air playlists to meet client requirements
- Liaise with Network and Studio while coordinating live programming
- Ability to work under pressure and ensure minimum outage on air
- Log a concise and effective fault report when faults are identified
- Ensure all broadcasting programming, promo, and commercials comply with the Australian Code of Practice
- Coordinating on multiple clients’ channels, andmulti-tasking for individual client requirements.
Presentation and Ingest Coordinator
Television Sydney Werrington N, W
01.2006 - 07.2007
- Single Market Community TV
- Responsible for ingesting over 20 programs daily while also identifying those with breaches to the Broadcast Code of Practice
- Recording international news bulletins and immediately uploading them to the live schedule, to playout to customers.
Customer Service and Sales Managing Assistant
Spotlight Penrith
04.2000 - 07.2007
- Ability to work under pressure
- Strong problem-solving abilities and handling customer complaints and concerns
- Understanding of the product or service being sold
- Ability to build and maintain client relationships
- Up sales and increase revenue by 15% year by year
Education
Bachelor of Communication (journalism) - TV
University of Western Sydney
2006
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University of western Sydney
2005
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University of western Sydney
2003
Skills
- Branding Consistency
- Visual design
- Audience Engagement
- Multimedia integration
- Presentation Design
- Problem-Solving
- Time Management
- Attention to Detail
- Project Planning
- Employee timesheet processing
- Time critical, planning, and organising
- Team Management and building
References
Leanne Mckee
Work Colleague at FoxSports and TBS - 0412805010
Olivia Kourkoumelis
Work Colleague at FoxSports and TBS - 0414015014
Clinton Witt
Operations Manager at TBS - 0422180938
Timeline
Live Operation Lead
Stan
03.2022 - Current
Freelance Live Operation Assistant
Stan
11.2021 - 03.2022
Freelance Presentation Coordinator - Live Sport
Foxtel Media Group Artarmon
03.2020 - 03.2022
Presentation Coordinator
Telstra Broadcast Service
08.2019 - 03.2022
Presentation Coordinator
MediaHub Australia Ingleburn N.S.W
03.2012 - 02.2017
Presentation Assistant
Foxtel North Ryde
01.2010 - 03.2011
Presentation and Ingest Coordinator
Television Sydney Werrington N, W
01.2006 - 07.2007
Customer Service and Sales Managing Assistant
Spotlight Penrith
04.2000 - 07.2007
Bachelor of Communication (journalism) - TV
University of Western Sydney
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University of western Sydney
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University of western Sydney
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