Summary
Overview
Work History
Education
Skills
Personal Qualities
References
Camping, Hiking, Board gaming, Socializing
Timeline
Generic

Sahar Nazari

Summary

To be employed in a prosperous and ambitious environment and contribute to the development of the organisation and satisfy customer needs.

Overview

11
11
years of professional experience

Work History

Teller Coordinator

Sanieh Money Transfer
01.2022 - Current
  • Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries and concerns, and providing accurate information.
  • Streamlined teller operations by implementing effective cash management procedures, as well as call centre processes for imported efficiency.
  • Reduced wait times for customers through efficient queue management and resource allocation.
  • Increased accuracy in transaction processing by conducting thorough audits and reconciliations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Boosted team morale and productivity by fostering a supportive work environment and offering regular feedback.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Ensured compliance with Australian financial regulations by staying current on industry changes and updating policies accordingly.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted in training new hires, resulting in improved performance and quicker acclimation to the workplace.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with other departments to resolve complex customer issues, ensuring timely resolution and satisfaction.

Sales Assistant

Ali Baba Kebab Shop
01.2019 - 12.2021
  • Greet customers in a timely manner, while quickly determining their needs
  • Handle purchases in cash, credit cards, and EFTPOS per company policy
  • Operate cash register and ensure high level of accuracy and honesty
  • Assist new staff with training and support
  • Provide advice of availability, discounts, pre-orders
  • Demonstrate integrity and honesty while interacting with customers, team members and stakeholders
  • Promote the business and services to potential customers
  • Handle sales/purchases as per company policy
  • Ask questions to extract leads and discover individual needs and provide customers options to suit their budget and event
  • Investigate and resolve customer inquiries and complaints in an empathetic manner
  • Maintain positive company image during difficult situations
  • Build rapport and develop open relationships with customers
  • Adhere to policies, procedures and confidentiality at all times.

Senior Accountant

Persian Telecommunication Company
01.2013 - 01.2017
  • Prepared the monthly list of salary and details
  • Prepared employees salary, tax and insurance lists
  • Prepared the seasonal purchase and sales reports
  • Prepared financial statements such as balance sheet, loss and profit statement for the company
  • Provided timely, courteous and efficient customer service at all times
  • Reviewed and analysis of general ledger for accuracy and veracity
  • Handled customer complaints.

Education

Certificate IV in Banking Services -

TAFE NSW
01.2021

Accounting Institution of Tehran

Skills

  • Customer Engagement
  • Account Management
  • Information Security
  • Loss Prevention Expertise
  • Relationship Building
  • Regulatory Compliance Understanding
  • Multitasking Capabilities
  • Interpersonal Skills
  • Team Leadership Abilities
  • MS Office 2019
  • Bi-lingual (English and Fluent Farsi)
  • Awareness of Workplace Health and Safety Principles
  • Cash Control
  • Complex Transactions
  • Fraud Detection Proficiency
  • Data Collection
  • Paperwork Processing
  • Product Knowledge
  • Cross-Selling Products and Services
  • Business Development
  • Sales Process
  • Customer Care
  • Negotiation
  • Sales Presentations

Personal Qualities

  • Motivated
  • Fast learner
  • Leader
  • Team worker
  • Honest
  • Reliable
  • Hardworking
  • Enthusiastic
  • Well mannered
  • Outgoing
  • Good communicator
  • Attentive listener
  • Punctual
  • Attention to detail

References

  • Aziz Talebi, Ali Baba Kebab Shop, 0410582049
  • Debbie Anderson, Bankstown TAFE NSW, debra.anderson@tafensw.edu.au, 9780 5528

Camping, Hiking, Board gaming, Socializing

I love to go through nature and re-energise from nature. So I don't lose a chance to go hiking or spend a night in the wild.

Also, I love to meet new people and increase my friends' circle by socialising at various events.


Timeline

Teller Coordinator

Sanieh Money Transfer
01.2022 - Current

Sales Assistant

Ali Baba Kebab Shop
01.2019 - 12.2021

Senior Accountant

Persian Telecommunication Company
01.2013 - 01.2017

Certificate IV in Banking Services -

TAFE NSW

Accounting Institution of Tehran

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Sahar Nazari