Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sahar Rustami

Paralowie

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Datacom, The Department of Homeaffairs
07.2023 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Improved resolution time with effective problem-solving for customer complaints.

Customer Service Representative

Datacom, The Australian Passport Office
08.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced passport application processing by implementing efficient review techniques and attention to detail.

McDonald's

McDonalds
03.2020 - 07.2022


  • Worked effectively in fast-paced environments.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Processed orders on POS system and accepted cash and charge payments.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.

Team Member

KFC
11.2019 - 01.2020
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Took orders, prepared meals, and collected payments.
  • Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

Student Work Experience placement

Coles
07.2019 - 07.2019
  • Student Work Experience placement
  • Facing up aisles
  • Filling stocks
  • Cleaning
  • Customer engagement

Cherry picking

Torrens Valley Cherry Orchards
12.2018 - 01.2019
  • Cherry picking
  • Cherry sorting
  • Cherry packing
  • Carton preparation

Cashier/server

Bamyan Bakery
04.2016 - 07.2016
  • Cashier/server
  • Customer Service
  • Cleaning

Education

High School - High School Education

Our Lady of The Sacred Heart College
Adelaide
01-2017

High School Diploma -

Parafield Gardens High School
Adelaide
12-2021

Skills

  • 2 years of fast food industry experience
  • Excellent communication skills
  • Customer service
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Call center operations
  • Paperwork processing
  • Appointment scheduling
  • Enthusiastic, positive attitude
  • Well organised with the ability to multitask and prioritize tasks
  • Proven ability to build positive relationships with customers and co-workers
  • Multilingual – English, Hazaragi, Dari, Persian, Urdu

Languages

English
Full Professional
hazaragi
Native or Bilingual
Dari
Native or Bilingual
Farsi
Professional Working
Urdu
Professional Working

Timeline

Customer Service Representative

Datacom, The Department of Homeaffairs
07.2023 - Current

Customer Service Representative

Datacom, The Australian Passport Office
08.2022 - 07.2023

McDonald's

McDonalds
03.2020 - 07.2022

Team Member

KFC
11.2019 - 01.2020

Student Work Experience placement

Coles
07.2019 - 07.2019

Cherry picking

Torrens Valley Cherry Orchards
12.2018 - 01.2019

Cashier/server

Bamyan Bakery
04.2016 - 07.2016

High School - High School Education

Our Lady of The Sacred Heart College

High School Diploma -

Parafield Gardens High School

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Sahar Rustami