Full-time hardworking student offering paid and unpaid work experience as well as extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
5
5
years of professional experience
Work History
Store Team Member
Coles Supermarkets
11.2019 - Current
Currently working in the departments of online ordering (Click & Collect), grocery, overhead and service
Role consists of customer service, team collaboration and communication, continuously adapting to dynamic digital systems, taking calls with customers and external employees for general enquiries and online orders, and providing assistance to other departments when needed.
Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
Interacted positively with team members and customers to promote commitment to organization's vision and values.
Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
Volunteer Admin Support Assistant
Macular Disease Foundation
07.2023 - 11.2023
Role consisted of survey data entry, data cleaning in Microsoft Excel, client call reminders for upcoming meetings and seminars, providing client phone support to share their experiences living with macular disease, and administrative assistance.
Front of house (FOH) staff
Red Rooster
10.2019 - 01.2020
Role consisted of customer service and satisfaction, handling money, maintaining cleanliness, taking online orders from food delivery services, and assisting in food preparation.
Worked effectively in fast-paced environments.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Agent, Online Delivery Driver at Coles Supermarkets Australia Pty LtdCustomer Service Agent, Online Delivery Driver at Coles Supermarkets Australia Pty Ltd