Sahar Shadkam
Sydney,NSW
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Sahand
Iran
01.2016 - 01.2024
- Handled customer complaints in a professional manner.
- Kept informed about new products arriving at the store on a regular basis.
- Demonstrated knowledge of store products and services.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Offered suggestions for additional items that may be of interest to customers.
- Provided product information and answered customer questions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Used product knowledge to suggest items to match client needs.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Addressed customer questions and concerns regarding products and services.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Computer Software And Media Applications
University Of Iran
Skills
- Problem-Solving
- Communication
- Organization
- Customer Service
- Teamwork and Collaboration
- Flexible Schedule
- Complaint Management
- Customer Assistance
- Order Processing
- Shipment Receiving
Languages
Persian
Professional
Timeline
Retail Sales Associate
Sahand
01.2016 - 01.2024
Computer Software And Media Applications
University Of Iran
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