Sahara Williams
Brisbane,QLD
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors. Experienced in leading crew and ensuring all necessary task are done and liaise with management.
Overview
6
6
years of professional experience
Work History
National Party Co-ordinator
Crocs Playcentre
04.2023 - Current
- Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
- Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
- Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.
- Achieved positive client feedback by consistently delivering high-quality customer service before, during, and after each event.
- Delegated tasks effectively among team members according to individual strengths, ensuring optimal productivity during event planning process.
- Assist in new store openings.
- Report and maintain training records for party hosts.
- Ensure all team members maintain high standard of customer service, presentation and interactions.
- Oversee all party operations for 20 stores across all Australian stores.
- Handled customer enquires over phone and E-mail.
Crew Trainer
Mcdonalds
07.2018 - 06.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Train over 50 new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
Education
High School Diploma -
Narangba Valley State High School
Narangba11.2021
Skills
- Decoration Design
- Client Relationship Building
- Event Planning Expertise
- Guest Relations
- Event Setup and Breakdown
- Room Setup and Breakdown
- Money Handling
- Product and service knowledge
Accomplishments
* Received a hospitality award outlining my dedication and ability to go above and beyond with customers.
* Cafe course through McDonald's head office.
* Employee of the month 2 months in a row.
* Multiple positive customer compliments on customer feedback forms and Google reviews.
Timeline
National Party Co-ordinator
Crocs Playcentre
04.2023 - Current
Crew Trainer
Mcdonalds
07.2018 - 06.2023
High School Diploma -
Narangba Valley State High School
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