Summary
Overview
Work History
Skills
References
Languages
Timeline
Generic

Sahba Nikdin

Kearneys Spring,QLD

Summary

I am experienced in customer service more than 5 years with superior attention to detail and highly ethical nature. I am skilled in counting and keeping an accurate drawer and building positive customer relationships. I have achieved excellent customer service and time management abilities through out my career. I have history of excellent customer service and conflict resolution skills. I have dedication to accuracy and streamlining systems for productive work and customer satisfaction. I am skilled in working collaboratively in a busy team environment. I have strong organisational and leadership skills and can handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Restaurant Waiter

Sofra Turkish Cuisine
09.2020 - Current


  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.

Kitchen hand

Tastes of the World
01.2016 - 12.2018
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased productivity within the kitchen through proactive identification of process improvements and implementing changes where needed.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.

Property manager assistant

Uni Villas Accommodation
01.2014 - 01.2016
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Skills

  • Excellent communication and interpersonal skills
  • High level of computer literacy
  • Exceptional customer service
  • Strong leadership and team management including supervisory capacity
  • Passionate about supporting new business strategies
  • Professionalism and Courtesy

References

  • Shabnam Magzub, Sofra Turkish Cuisine Manager, 0478757427
  • Behzad Farahmand, Uni Villas Accommodation, 0414876845

Languages

English
Native or Bilingual
Persian
Native or Bilingual

Timeline

Restaurant Waiter

Sofra Turkish Cuisine
09.2020 - Current

Kitchen hand

Tastes of the World
01.2016 - 12.2018

Property manager assistant

Uni Villas Accommodation
01.2014 - 01.2016

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Sahba Nikdin