SAHEED AMUNI
Sydney,NSW
Summary
A driven professional offering dynamic understanding of Data and the importance of Quality Control & Assurance.
Highly communicative and experienced handling multiple projects in highly competitive environments. Eagerly collaborates with different development teams to identify and resolve issues.
With experience in Customer Service at Dan Murphys, Woolworths & Blackmores, Saheed has also demonstrated ability to handle diverse customer inquiries and resolve issues efficiently.
Experienced Team Leader with demonstrated track record of improving procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to GMP. & ISO.Applies excellent attention to detail and critical reasoning to successfully conduct experiment/Audits.
Overview
7
7
years of professional experience
Work History
Customer Service Team Lead
Blackmores
07.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and provided backup support for organizational leadership.
- Organized the team more efficiently to maximise their efforts at different areas of customer service
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- QA Reports & documenting quality complaints about different Products & Creation of SOP Documents
Production Development Assistant
Speedx
05.2021 - 10.2021
- Preparing and performing experiments three times a week
- Researching different proteins and enzymes to establish functionality
- Operation of Sequencers such as ABI, Illumina and Bio-Rad
- Operation of High-End qPCR Equipment such as Cobas 6800 & GeneXpert
- Identified training needs and developed content while evaluating existing programs.
Customer Service Representative
Woolworths Limited
03.2020 - 05.2021
- Managed approximately 60 incoming calls, emails and Chats per day from customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Acknowledging & resolving conflicts as well as escalating situations with appropriate level of management
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Product Specialist
Apple
09.2019 - 12.2019
- Created awareness and enthusiasm about new products and existing ones,
- Handling Transactions of Purchases & Trade In’s
- Using the APPLE steps of service to maximize consumer contentment
- Knowledgeable about product's technical specifications and accurately communicated information.
Customer Service Representative
Dan Murphy’s
09.2017 - 12.2018
- Managing and prioritized multiple situations simultaneously & Efficiently,
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelor Of Science - Biotechnology
University of New South Wales (UNSW)
Sydney2019
Skills
- Quality Metrics and Reporting
- Process Evaluation and Improvement
- Empathy and Customer Focus
- Continuous Learning and Development
- A passion for supporting cultural enrichment, with a commitment to making a positive impact on society
- Proven ability to develop and implement effective verbal and written communication strategies to connect with team members and external stakeholder
- Demonstrated success in building and maintaining strong relationships
- A collaborative and team-oriented approach, working effectively with colleagues from diverse backgrounds and disciplines to achieve shared goals
- Experience working in a fast-paced, dynamic environment with competing priorities and tight deadlines
- Strong project management skills, with attention to Detail & experience coordinating multiple initiatives simultaneously
- Developing skills in data analysis and reporting, with a focus on using insights to inform decision-making
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Documented and resolved packaging issue which led to a 3% reduction in damaged products.
- Team Leader for volunteers at FIFA Women's World Cup 2023
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Nominated for employee of the quarter every single quarter in a 2 year period in my current role.
Timeline
Customer Service Team Lead
Blackmores
07.2022 - Current
Production Development Assistant
Speedx
05.2021 - 10.2021
Customer Service Representative
Woolworths Limited
03.2020 - 05.2021
Product Specialist
Apple
09.2019 - 12.2019
Customer Service Representative
Dan Murphy’s
09.2017 - 12.2018
Bachelor Of Science - Biotechnology
University of New South Wales (UNSW)
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