SAHIB DHAWAN
Perth,WA
Summary
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
5
5
years of professional experience
Work History
Operations Officer
Capital Transport
10.2023 - Current
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Efficient in using T PLUS booking system and MMD Fleet management software
- Collaborated with executives and management to review projected revenue and adjust resources accordingly.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Verified compliance with best business practices throughout organization.
- Spearheaded workplace safety initiatives, resulting in a reduction of accidents and improved employee wellbeing.
Assistant Store Manager
BP
01.2023 - 10.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Customer Service Representative
BP
05.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Store Manager
Pappas Pizza
05.2019 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
MBA -
PUNJAB TECHNICAL UNIVERSITY
LUDHIANA06.2015
Skills
- Operational Efficiency
- Employee performance
- Resource Management
- Organizational Efficiency
- Office Administration
- Customer Service
- Problem-Solving
- Retail Operations
REFERENCES
- HIRAL
OPERATIONS SUPERVISOR, CAPITAL TRANSPORT
0478 545 150
- ISHA PUNIA
STORE MANAGER, BP, PIARA WATERS
0415 431 256
Timeline
Operations Officer
Capital Transport
10.2023 - Current
Assistant Store Manager
BP
01.2023 - 10.2023
Customer Service Representative
BP
05.2021 - 01.2023
Store Manager
Pappas Pizza
05.2019 - 05.2021
MBA -
PUNJAB TECHNICAL UNIVERSITY
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