Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAHIB TALWAR

15/27-33 Avoca Street South Yarra,VIC

Summary

Compassionate and dedicated Disability Support Worker with over 9 years of experience providing high-quality care and support to individuals with disabilities. Proficient in assisting with daily living activities, implementing personalized care plans, and promoting independence and community integration. Adept at working collaboratively with healthcare professionals, families, and other support staff to ensure comprehensive and holistic care. Known for strong interpersonal skills, patience, and a deep commitment to enhancing the quality of life for those under my care. Holds a Certificate III in Individual Support (Disability) and current First Aid and CPR certification.

Overview

16
16
years of professional experience

Work History

Disability Support Worker

Self Employed
Melbourne, Vic
02.2022 - Current
  • Organized recreational and educational activities for clients according to individual needs.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Transported clients to appointments, social events, and other activities as needed.
  • Developed strategies to help individuals cope with their disability.
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Collaborated with other professionals to develop treatment plans for clients.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.
  • Maintained records of services provided, client progress, and goals achieved.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.

Account Manager

Origin Energy
Melbourne, VIC
11.2017 - 07.2020
  • Managed and maintained relationships with existing clients to ensure customer satisfaction.
  • Maintained accurate records of all customer interactions using CRM software tools.
  • Tracked industry developments and monitored competitors' activities to stay ahead of the competition.
  • Responded promptly to customer inquiries regarding products and services offered by the company.
  • Identified key decision makers within target accounts and developed relationships with them.
  • Analyzed customer feedback received from surveys or other sources for further improvement of products and services offered by the company.
  • Maintained an up-to-date knowledge base about current market trends and industry best practices.

Personal Care Nursing Assistant

Japara Health
Melbourne, Vic
10.2016 - 01.2020
  • Encouraged independence among elderly or disabled persons by helping them complete tasks on their own whenever possible.
  • Provided companionship to elderly and disabled individuals by conversing, playing games and reading books.
  • Prepared meals according to dietary instructions from dietitian or physician.
  • Demonstrated basic knowledge of first aid techniques when needed.
  • Participated in educational programs related to personal care nursing assistant responsibilities.
  • Assisted patients with ambulation using walkers or wheelchairs in a safe manner.
  • Helped maintain cleanliness of resident rooms and areas through regular cleaning duties such as washing windows, mopping floors and emptying trash receptacles.
  • Assisted patients with daily activities such as bathing, dressing, eating and grooming.
  • Provided emotional support for patients who were dealing with difficult diagnoses or life situations.
  • Promoted patient's mental alertness and physical agility through involvement in activities of interest and delivered basic emotional and psychological support to patient and family.

APS 3 Customer Service Officer

Centrelink
Melbourne, VIC
12.2016 - 12.2017
  • Processed payments from customers using point of sale systems.
  • Educated customers on products and services offered by the government.
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Strengthened customer retention by offering discount options.

Account Manager

Sensis Pty Ltd
Melbourne, VIC
11.2008 - 11.2016
  • Maintained accurate records of all customer interactions in the CRM system.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Created sales reports that tracked daily, weekly, and monthly sales figures.
  • Collaborated with sales teams to develop targeted campaigns that drive sales growth.
  • Trained sales staff on product knowledge and sales techniques.
  • Developed pricing models for various products and services based on market conditions.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Resolved customer complaints in a timely manner.
  • Presented product features and advantages to potential customers during sales meetings.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Generated leads through cold calling activities.
  • Conducted market research to identify potential new customers.
  • Prepared monthly financial statements for each account.
  • Analyzed client data and identified opportunities for growth.

Education

Bachelor of Nursing - Nursing

CQU University
Melbourne, VIC
06-2023

Certificate 3 In Disability And Aged Care -

Philips Institute
Moorabbin, VIC
10-2018

Bachelor of Hospitality Management - Hospitality

William Angliss Institute Of Tafe
Melbourne, VIC
06-2009

Skills

  • Risk Assessments
  • Home Healthcare Services
  • Independent Living Support
  • Disability Services
  • Case Management
  • Client Needs Assessment
  • Progress Documentation
  • Client Transportation
  • Lifestyle Support
  • Behavior Support Plans
  • Elderly Care
  • Palliative Care
  • Meal Planning
  • Documentation And Reporting
  • Feeding Assistance
  • Emotional Support
  • Daily living assistance
  • Goal setting and planning
  • Toileting assistance
  • First-aid and CPR
  • Hospice Care

Timeline

Disability Support Worker

Self Employed
02.2022 - Current

Account Manager

Origin Energy
11.2017 - 07.2020

APS 3 Customer Service Officer

Centrelink
12.2016 - 12.2017

Personal Care Nursing Assistant

Japara Health
10.2016 - 01.2020

Account Manager

Sensis Pty Ltd
11.2008 - 11.2016

Bachelor of Nursing - Nursing

CQU University

Certificate 3 In Disability And Aged Care -

Philips Institute

Bachelor of Hospitality Management - Hospitality

William Angliss Institute Of Tafe

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SAHIB TALWAR