Sahiba Rasoli
Fairfield Heights,Australia
Summary
Dynamic customer service specialist with a proven track record at Apple, adept at driving sales through personalized solutions and enhancing customer experiences. Skilled in product demonstration and fluent in multiple languages, I excel in managing customer expectations and fostering a welcoming environment, ensuring satisfaction and operational continuity.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Specialist
Apple
Sydney CBD, Australia
07.2022 - Current
- Guide customers through product selection, setup, and data migration, fostering a welcoming environment and driving sales through personalized solutions
- Supported team with product knowledge, enhancing service quality and customer experiences
- Analyze customer needs to recommend tailored Apple products and services, including trade-ins and financing options, optimizing satisfaction and sales
- Collaborated with team members to maintain visual merchandising and streamline customer interactions across various carrier portals, promoting product understanding
- Transform customer aspirations into reality by leveraging Apple's ecosystem, connecting passionate individuals with tools to expand their potential
- Provided comprehensive support to business customers, facilitating integration of Apple products and services into operations, ensuring operational continuity
- Proactively stay up to date on new product and initiatives, and inspire team members through approachable leadership and action
- Guided team members in developing skills for carrier activation and personalized recommendations.
All Rounder
Kismet Cafe
Auburn, Australia
07.2018 - 10.2021
- Supported front and back of house teams in serving customers and ensuring clean floors for a welcoming environment
- Enhanced customer understanding of menu offerings and provided additional information as needed
- Cleaned and sanitized dishes, utensils and kitchen appliances using appropriate cleaning supplies
Hostess
Criniti's Restaurant
Darling Harbour, Australia
12.2020 - 04.2021
- Welcomed guests, managed reservations, coordinated seating to optimize flow
- Maintained reception area, assisted with orders, resolved customer issues to enhance service
- Escorted and assisted guests, opened and closed restaurant to improve overall customer experience
- Maintain reception area, assist with orders, support management with customer issues
Education
Chester Hill High School
Chester Hill, NSW, Australia 11.2019 - 01.2021
Year 10 - Rosa
Birrong Girls High School
Birrong, NSW, AustraliaChester Hill Intensive language Centre
Chester Hill, NSW, AustraliaLondon English Grammar High School
Quetta , Balochistan Skills
- Initiative
- Team collaboration
- Hardworking
- Reliability
- Motivation
- Effective communication
- Customer expectations
- Agility
- Technical knowledge
- Customer service
- Product demonstration
- Fluent in English, Urdu, Hazaragi, Farsi and Hindi
Awards
- Refugee Ration Challenge Certificate - Birrong Girls High School
- Optus Program Certificate - Head office Optus
- Work Experience Certificate - Berala Woolworths
- Creating Chances Certificate - Coaching in Chester Hill North public School
Timeline
Specialist
Apple
07.2022 - Current
Hostess
Criniti's Restaurant
12.2020 - 04.2021
Chester Hill High School
11.2019 - 01.2021
All Rounder
Kismet Cafe
07.2018 - 10.2021
Year 10 - Rosa
Birrong Girls High School
Chester Hill Intensive language Centre
London English Grammar High School